Customer Service Coordinator - Shape Sustainable Packaging

Confidential; Wigan, Bolton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days' annual leave

Bank holidays

Employee of the Month Awards

Company Sick Pay Scheme

Refer a Friend Scheme

Cycle to Work Scheme

Home & Tech Scheme

Employee Assistance Programme

Employee Discounts Platform

Eye Test Vouchers

Job summary

Saica Flex in Wigan is seeking a Customer Service Coordinator to join a fast-paced team. You will provide sales and administrative support to Sales Managers, acting as the link between customers and internal departments to ensure orders are processed smoothly and service remains outstanding.

The role suits someone with customer service or administrative experience who enjoys problem-solving and cross-team collaboration.

Qualifications

• Previous experience in a customer service or administrative role.
• Experience working with customers via telephone and email.
• Strong communication and relationship-building skills.
• Good organisational and problem-solving abilities.
• Confidence working across multiple departments.
• Excellent spoken and written English.

Responsibilities

• Providing essential sales and administrative support to Sales Managers.
• Managing customer communications via phone and email.
• Monitoring stock requirements and forecasting demand.
• Working with purchasing teams to ensure raw materials are available.
• Tracking orders and updating customers on progress and delivery times.
• Liaising with production, inventory, finance and sales teams for smooth operations.
• Monitoring stock levels and aged stock reports.
• Resolving customer queries and complaints professionally.
• Producing customer and internal reports when required.
• Maintaining relationships with key customers and supporting payments with finance.

Skills

Organised

Proactive

Excellent communication

Relationship-building

Strong IT skills

Education

Customer Service or Administration NVQ qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Saica Flex in Wigan is seeking a Customer Service Coordinator to join a fast-paced team. You will provide sales and administrative support to Sales Managers, acting as the link between customers and internal departments to ensure orders are processed smoothly and service remains outstanding.

The role suits someone with customer service or administrative experience who enjoys problem-solving and cross-team collaboration.