Customer Service Coordinator

Confidential; Wigan, Bolton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days' annual leave

Bank holidays

Employee of the Month Awards

Company Sick Pay Scheme

Refer a Friend Scheme

Cycle to Work Scheme

Home & Tech Scheme

Employee Assistance Programme

Employee Discounts Platform

Eye Test Vouchers

Job summary

Saica Flex in Wigan is seeking a Customer Service Coordinator to join a fast-paced team. You will provide sales and administrative support to Sales Managers, acting as the link between customers and internal departments to ensure orders are processed smoothly and service remains outstanding.

The role suits someone with customer service or administrative experience who enjoys problem-solving and cross-team collaboration.

Qualifications

• Previous experience in a customer service or administrative role.
• Experience working with customers via telephone and email.
• Strong communication and relationship-building skills.
• Good organisational and problem-solving abilities.
• Confidence working across multiple departments.
• Excellent spoken and written English.

Responsibilities

• Providing essential sales and administrative support to Sales Managers.
• Managing customer communications via phone and email.
• Monitoring stock requirements and forecasting demand.
• Working with purchasing teams to ensure raw materials are available.
• Tracking orders and updating customers on progress and delivery times.
• Liaising with production, inventory, finance and sales teams for smooth operations.
• Monitoring stock levels and aged stock reports.
• Resolving customer queries and complaints professionally.
• Producing customer and internal reports when required.
• Maintaining relationships with key customers and supporting payments with finance.

Skills

Organised

Proactive

Excellent communication

Relationship-building

Strong IT skills

Education

Customer Service or Administration NVQ qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Coordinator

Location: Wigan, Lancashire (WN5 0 LQ)
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full-time, Permanent Monday to Friday, 8:00am - 4:00pm (37.5 hours per week)
Benefits: 25 days' annual leave plus bank holidays, Employee of the Month Awards (monthly and annual recognition), Company Sick Pay Scheme (after 12 months' service), Refer a Friend Scheme, Cycle to Work Scheme, Home & Tech Scheme, Employee Assistance Programme, Employee Discounts Platform, Eye Test Vouchers, Friendly and supportive working environment and Career development opportunities within a global organisation!

Join Saica Flex and Help Shape a More Sustainable Future

At Saica Flex, part of the Saica Group, we're passionate about creating innovative and sustainable packaging solutions that support the principles of the circular economy.

With more than 10,000 employees across 11 countries and over 80 years of industry expertise, Saica is a leading name in sustainable paper, packaging and waste management solutions. Our Wigan site produces flexible packaging products used by major food retailers and manufacturers across the UK.

We're now looking for a Customer Service Coordinator to join our friendly, fast-paced team and play a key role in supporting our customers and sales activities.

The Role

As a Customer Service Coordinator, you'll provide essential sales and administrative support to our Sales Managers while building strong relationships with customers. You'll be the link between customers and internal departments, ensuring orders are managed efficiently and customers receive exceptional service throughout the process.

This is an excellent opportunity for someone with customer service or administration experience who enjoys problem-solving, building relationships and working collaboratively across different teams.

What You'll Be Doing

• Supporting Sales Managers with customer enquiries and key account administration
• Managing customer communications via phone and email
• Monitoring customer stock requirements and forecasting demand
• Working closely with purchasing teams to ensure raw materials are available
• Tracking customer orders and keeping customers updated on progress and delivery times
• Liaising with production, inventory, finance and sales teams to ensure smooth operations
• Monitoring stock levels and aged stock reports
• Resolving customer queries and complaints professionally and efficiently
• Producing customer and internal reports when required
• Maintaining strong relationships with key customers and delivering exceptional service at all times
• Supporting payment queries and working with finance teams to resolve any account issues
• Promoting Saica's products and services while supporting wider business growth

What We're Looking For

We're interested in hearing from people who are organised, proactive and passionate about delivering a great customer experience.

You'll ideally have:

• Previous experience in a customer service, customer support or administrative role
• Experience working with customers via telephone and email
• Strong communication and relationship-building skills
• Good organisational and problem-solving abilities
• Confidence working across multiple departments
• Strong IT skills, including Microsoft Word, Excel and Outlook
• Excellent spoken and written English

Desirable

• Customer Service or Administration NVQ qualification
• Experience within a manufacturing, packaging or production environment

Why Join Saica

At Saica, our values are simple: We Care. We Value. We Challenge.

When you join us, you'll become part of a business committed to sustainability, innovation and continuous improvement. You'll work alongside supportive colleagues who are passionate about creating a positive impact for customers, communities and the environment.

Ready to Join the Circle

If you're looking for a role where you can build lasting customer relationships, develop your career and contribute to a business that's shaping a more sustainable future, we'd love to hear from you.