Customer Service & Sales Support Coordinator

Dunwall Partners Ltd; Wigan; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

25 days' annual leave

Employee of the Month Awards

Company Sick Pay Scheme

Refer a Friend Scheme

Cycle to Work Scheme

Eye Test Vouchers

Employee Discounts Platform

Employee Assistance Programme

Job summary

Saica Flex is seeking a Customer Service Coordinator in Wigan to provide essential sales and administrative support, acting as the link between customers and internal teams. You will handle enquiries, forecast demand, and ensure smooth order processing while promoting excellent service standards.

This role suits someone with customer service or administrative experience who enjoys problem-solving and working with different teams.

Qualifications

• Experience in customer service, support or administrative role.
• Experience handling customer inquiries by phone and email.
• Strong communication and relationship-building skills.
• Good organisational and problem-solving abilities.
• Confidence working across multiple departments.
• Excellent spoken and written English.

Responsibilities

• Provide essential sales and administrative support to Sales Managers and build relationships with customers.
• Manage customer communications via phone and email.
• Monitor customer stock requirements and forecast demand.
• Coordinate with purchasing to ensure materials availability.
• Track orders and update customers on progress and delivery times.
• Liaise with production, inventory, finance and sales teams for smooth operations.
• Produce customer/internal reports as required.
• Maintain relationships with key customers and deliver exceptional service.

Skills

Customer service

Phone & email handling

Relationship building

Organisational skills

Cross-department collaboration

Education

NVQ qualification

Tools

Microsoft Word

Excel

Outlook

Job description

Saica Flex is seeking a Customer Service Coordinator in Wigan to provide essential sales and administrative support, acting as the link between customers and internal teams. You will handle enquiries, forecast demand, and ensure smooth order processing while promoting excellent service standards.

This role suits someone with customer service or administrative experience who enjoys problem-solving and working with different teams.