Customer Service Administrator – Manufacturing Support

Saica Flex; Wigan; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Friendly atmosphere

Holiday entitlement 25 days + Bank Hol

Sick pay scheme

Refer a Friend Scheme

Cycle to Work

Eye test vouchers

Employee Assistance Programme

Discount platform

Job summary

Saica Group, including the Saica Flex site in Wigan, is looking for a Customer Service Administrator to support Sales Managers with day-to-day orders, stock forecasting, and customer communications. You will play a key role in ensuring smooth order processing, timely responses, and cross-functional collaboration to meet customer needs.

Ideal candidates will have fluent English, experience in manufacturing customer service, and proficiency with MS Office.

Qualifications

• Fluent English with strong written and verbal communication.
• Experience in customer service within a manufacturing environment is preferred.
• Proficient with telephone and email communications.
• Ability to work within a small team and support cross-functional colleagues.
• Comfortable using Word, Excel and Outlook for daily tasks.

Responsibilities

• Provide sales and administrative support to Sales Managers.
• Communicate daily with customers to understand stock requirements and forecasts.
• Coordinate with purchasing and production to ensure accurate lead times.
• Liaise with Finance to ensure timely payment and resolve queries.
• Maintain high standards of customer care and professional communication.

Skills

Fluent English

MS Office

Customer service

Team player

Education

NVQ in Customer Service/Administration

Tools

MS Office suite

Job description

Saica Group, including the Saica Flex site in Wigan, is looking for a Customer Service Administrator to support Sales Managers with day-to-day orders, stock forecasting, and customer communications. You will play a key role in ensuring smooth order processing, timely responses, and cross-functional collaboration to meet customer needs.

Ideal candidates will have fluent English, experience in manufacturing customer service, and proficiency with MS Office.