Customer Service Administrator - Full Training & Growth

Howard James Recruitment Consultancy Ltd; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Howard James Recruitment Consultancy Ltd is seeking a Customer Service Administrator to join a friendly, supportive team. You will handle day-to-day admin and respond to customer inquiries via phone and email, with full training provided to help you grow in a collaborative environment.

Ideal candidates have 6–12 months experience in admin or customer service, a friendly telephone manner, solid written and spoken communication, and good IT skills including MS Office.

Qualifications

• 6-12 months' experience in administration or customer service roles.
• Friendly and professional telephone manner.
• Good written and verbal communication skills.
• Basic IT skills, including Microsoft Office.
• Strong attention to detail and organisational skills.
• The ability to manage your workload and work to deadlines.
• A positive attitude, willingness to learn and a proactive approach.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide excellent customer service and ensure queries are resolved promptly.
• Prepare customer quotations and supporting documentation.
• Update and maintain accurate customer records using the company's internal system.
• Liaise with colleagues and external suppliers to help coordinate customer requests.
• Support the wider team with general administrative tasks.
• Ensure all customer information is recorded accurately and kept up to date.

Skills

Communication skills

Telephone manner

Organised

Attention to detail

Willingness to learn

Basic IT skills

Tools

Microsoft Office

Job description

Howard James Recruitment Consultancy Ltd is seeking a Customer Service Administrator to join a friendly, supportive team. You will handle day-to-day admin and respond to customer inquiries via phone and email, with full training provided to help you grow in a collaborative environment.

Ideal candidates have 6–12 months experience in admin or customer service, a friendly telephone manner, solid written and spoken communication, and good IT skills including MS Office.