Customer Service & Admin Assistant — Full Training

Confidential; Knutsford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential in Knutsford is seeking a Customer Service Administrator to join a friendly, supportive operations team. You will provide day-to-day admin support, respond to enquiries via phone and email, and help deliver a smooth customer experience with full training provided.

Ideal candidates have 6–12 months in administration or customer service, strong communication skills, and good IT literacy. You’ll maintain accurate records, liaise with colleagues and suppliers, and help the team meet

Qualifications

• 6-12 months' experience in an administration, customer service or office support role.
• Friendly and professional telephone manner.
• Good written and verbal communication skills.
• Basic IT skills, including Microsoft Office.
• Strong attention to detail and good organisational skills.
• Ability to manage workload and work to deadlines.
• Positive attitude, willingness to learn and a proactive approach.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide excellent customer service and ensure queries are resolved promptly.
• Prepare customer quotations and supporting documentation.
• Update and maintain accurate customer records using the company's internal system.
• Liaise with colleagues and external suppliers to coordinate customer requests.
• Support the wider team with general administrative tasks.
• Ensure all customer information is recorded accurately and kept up to date.

Skills

Telephone skills

Communication

Office IT

Attention to detail

Organisational skills

Workload management

Positive attitude

Tools

Microsoft Office

Job description

Confidential in Knutsford is seeking a Customer Service Administrator to join a friendly, supportive operations team. You will provide day-to-day admin support, respond to enquiries via phone and email, and help deliver a smooth customer experience with full training provided.

Ideal candidates have 6–12 months in administration or customer service, strong communication skills, and good IT literacy. You’ll maintain accurate records, liaise with colleagues and suppliers, and help the team meet