Global Export & Customer Service Coordinator

Spirax Sarco; Cheltenham; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

27 days holiday allowance

3 days’ paid volunteering leave

Comprehensive private healthcare

Enhanced pension plan

Life assurance

Share Ownership Plan (optional)

Free onsite parking

Flexible benefits

Discount portal access

Inclusion commitments and caregiver/le

Job summary

Spirax Sarco in Cheltenham is seeking a highly organised Customer Service - Commercial and Export Co-Ordinator to join our UK Supply Customer Service team. The role blends customer service, export administration and order management, ensuring orders are processed accurately and shipped globally in compliance with export regulations and company procedures.

You will collaborate with internal teams, freight forwarders and international operating companies to deliver an outstanding customer

Qualifications

• Experience in a customer service, export administration or logistics environment.
• Knowledge of export procedures, documentation and international shipping processes.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and adapt to changing business demands.
• A proactive, positive and collaborative approach.
• Strong organisational and problem-solving skills.
• Confidence working independently and as part of a team.
• GCSEs in English and Maths.

Responsibilities

• Process customer orders and provide support throughout the order-to-shipment cycle.
• Prepare and process export and shipping documentation, including commercial invoices, despatch notes and customs paperwork.
• Ensure all export activities comply with current legislation, customs requirements and HMRC regulations.
• Liaise with freight forwarders, operating companies and internal stakeholders to coordinate shipments.
• Support the export of goods to international markets and manage specialist shipping requirements.
• Respond to customer and internal queries relating to orders, shipments and compliance matters.
• Monitor open orders, prioritise urgent requirements and proactively expedite deliveries where required.
• Maintain accurate shipment records and compliance documentation.
• Assist with Intrastat, VAT and export reporting activities.
• Identify opportunities to improve processes, efficiencies and customer service outcomes.
• Communicate supply, product and shipment updates effectively to relevant stakeholders.
• Obtain freight quotations and support cost-effective export solutions where appropriate.

Skills

Customer service

Export administration

Logistics coordination

Attention to detail

Communication skills

Multitasking

Proactive mindset

Teamwork

Microsoft Office

Excel

Education

GCSEs in English and Maths

Tools

Microsoft Office

Excel

Job description

Spirax Sarco in Cheltenham is seeking a highly organised Customer Service - Commercial and Export Co-Ordinator to join our UK Supply Customer Service team. The role blends customer service, export administration and order management, ensuring orders are processed accurately and shipped globally in compliance with export regulations and company procedures.

You will collaborate with internal teams, freight forwarders and international operating companies to deliver an outstanding customer