Customer Service Administrator

RE Recruitment; Toddington; On-site; GBP 30,000 - 35,000; Full time

Job summary

RE Recruitment is assisting a Toddington-based packaging business with a Customer Service Administrator who will handle orders from enquiry to completion and act as the main contact for customers. Strong Excel skills and an ability to manage multiple priorities are essential.

The role offers a competitive £30,000–£35,000 salary (DOE) with benefits, and opportunities for career development within a friendly, growing team.

Qualifications

• Experience in customer service, administration or similar office role.
• Good communication and relationship-building skills.
• Strong Excel skills, comfortable with spreadsheets and order data.
• Excellent organisation and attention to detail.
• Proactive, customer-focused approach with ability to manage multiple priorities.

Responsibilities

• Process and manage customer orders from enquiry to completion.
• Act as key contact for customers, provide updates and resolve queries.
• Liaise with customers, suppliers and internal teams to progress orders smoothly.
• Maintain accurate customer records and use Excel to manage, analyse and report on order information.
• Use Sage for order processing and general customer administration.
• Monitor deliveries and support issue/delay resolution.

Skills

Customer service experience

Administration

Excel proficiency

Organisational skills

Communication skills

Multi-tasking

Education

Tools

Sage

Job description

Our client, a growing and well-established business within the packaging industry, based in Toddington, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth.

The successful Customer Service Administrator should have:

• Previous experience within customer service, administration or a similar office-based role
• Good communication and relationship-building skills
• Strong Excel skills, with confidence working with spreadsheets and customer/order data
• Excellent organisation and attention to detail
• A proactive, customer-focused approach with the ability to manage multiple priorities

In this role, the Customer Service Administrator will be responsible for:

• Processing and managing customer orders from initial enquiry through to completion
• Acting as a key point of contact for customers, providing updates and resolving queries
• Liaising with customers, suppliers and internal teams to ensure orders progress smoothly
• Maintaining accurate customer records and using Excel to manage, analyse and report on order information
• Using Sage for order processing and general customer administration
• Monitoring deliveries and supporting the resolution of any issues or delays

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £30,000 - £35,000 DOE plus benefits and the opportunity to develop your career within a friendly and growing team.