Customer Service Administrator

Luton Bennett; Dry Drayton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Private healthcare

Dental

Joining bonus £1,500

Life assurance 4x

Company pension

Income protection

Enhanced family leave

Profit sharing

Job summary

Luton Bennett is seeking a Customer Service Administrator for a technical manufacturing environment in Bar Hill, Cambridge. The role focuses on end-to-end order processing, liaising with production and engineering teams to meet delivery timelines.

The successful candidate will have customer-focused experience and be proficient in Excel; SAP experience is used to manage orders, price lists and customer data.

Qualifications

• Experience in a customer-focused role within a technical industry.
• Experience working with Excel.

Responsibilities

• Manage end-to-end order process from quotation to order placement and liaising with internal production and engineering teams.
• Respond to customer queries and provide updates.
• Order processing, including updates POs, processing reworks, repairs etc.
• Liaise with production teams to complete customer orders in time.
• Raising credit/debit notes.
• Updating price lists, quotes, customer details etc. on systems.
• Liaising with customers on BOMs and drawings.

Skills

Customer service

Administrative skills

Communication

Tools

SAP

Excel

Job description

Customer Service Administrator

Bar Hill, Cambridge

£28,000 + 25 Days Holiday + Bank Holidays + Private Healthcare & Dental + Joining Bonus (£1,500 after 6 months) + Life Assurance (4x) + Company Pension (2% Employee, 5% Employer) + Income Protection + Enhanced Family Leave + Profit Sharing Bonus

Monday to Thursday 08:00 to 16:45, Friday 08:00 to 12:30 Friday

Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.

The successful candidate will need experience working in a customer focused role within a technical industry. You will also need experience working with Excel.

Joining a growing team, the Customer Service Administrator will be responsible for managing the end-to-end order process from quotation, placing orders and liaising with internal production and engineering teams.

The Customer Service Administrator Role:

• Working with SAP and Excel
• Respond to customer queries and providing updates
• Order processing, including updates POs, processing reworks, repairs etc.
• Liaising with production teams to complete customer orders in time
• Raising credit/debit notes
• Updating price lists, quotes, customer details etc. on systems
• Liaising with customers on BOMs and drawings

The Customer Service Administrator Candidate:

• Experience in a customer support / sales / admin role
• Experience working in a technical industry - manufacturing, engineering, pharma or similar
• Excel experience