Customer Service Administrator

911 Staffing Ltd; Stratton St. Margaret; On-site; GBP 24,000 - 32,000; Full time

Job summary

911 Staffing Ltd. is recruiting a Customer Service Administrator for a Swindon-based office. The role is temporary to permanent, working Monday to Friday, 9:00 to 17:30, with an annual salary of £27,936.

You will provide high-quality administrative support and deliver excellent customer service to key clients and external partners, supporting the Customer Service/Planning team in day-to-day tasks.

Qualifications

• Excellent attention to detail.
• Strong numeracy and literacy skills.
• Good time management and ability to meet deadlines.
• Ability to prioritise, work independently and meet targets.
• Good interpersonal skills and customer service focus.

Responsibilities

• Invoice preparation, data checks & validation.
• Raising & reconciling weekly invoices.
• Process cancellations & postponements.
• KPI management.
• Creating customer reports.
• Preparing driver packs and supporting the Customer Service function.

Skills

Attention to detail

Numeracy

Literacy

Time management

Prioritisation

Interpersonal skills

Customer service

Tools

Excel

MS Office

Job description

We are currently recruiting for a Customer Service Administrator on a temp to perm basis.

This is a great opportunity to join an established Swindon based company, working within the Customer Service / Planning team.

As a Customer Service Administrator you will provide high-quality administrative support and deliver excellent customer service to key clients and external partners.

About the Customer Service Administrator Role:

• Working hours are Monday to Friday, 9am-5:30pm
• Annual salary £27,936 per annum
• Office based role in Swindon (SN3)
• Temporary to permanent role
• Start date is October 2026

Duties & Responsibilities for the Customer Service Administrator role:

• Invoice preperation, data checks & validation
• Responsibilty for raising & reconciling weekly invoices
• Process cancellations & postponements
• KPI management
• Creating Custoner reports
• Prepping Driver packs
• Support the Customer Service function

Skills, Qualifications & Experience required for the Customer Service Administrator role:

• Excellent attention to detail
• Microsoft Office in particular Excel - Intermediate level
• Good numeracy & literacy skills
• Excellent time management skills, with the ability to work to strict deadlines
• Ability to prioritise, work independently and reach defined targets
• Good interpersonal skills - able to deal with people at all levels
• Passionate about delivering customer service excellence