Customer Service Administrator

Igloo Ltd; Sheerness; On-site; GBP 15,000 - 20,000; Full time

Benefits offered by this job

Weekly pay

Company pension

Onsite parking

Job summary

Igloo Ltd is recruiting for an experienced Customer Service Administrator to join a busy automotive operation in Sheerness. This office-based role combines customer service and administration, with regular contact with customers and support for the wider operational team.

The successful candidate will have excellent administration and telephone skills, with a confident and professional approach to handling customer queries.

Qualifications

• Previous administration and customer service experience is essential.
• Excellent administration and telephone skills.
• Strong verbal and written communication skills.
• Good knowledge of Microsoft Excel and Outlook.
• Strong attention to detail and organisational skills.
• Confident dealing with customers and handling queries professionally.

Responsibilities

• Answering incoming customer phone calls and dealing with queries professionally.
• Handling customer complaints and working to resolve issues effectively.
• Responding to after-sales enquiries and providing appropriate support.
• Completing general administrative duties to support the office and wider operation.
• Using Microsoft Excel and Outlook to maintain records and complete administrative tasks.
• Ensuring customer information and documentation is kept accurate and up to date.
• Supporting the wider team with any other duties as required.

Skills

Customer service

Administration

Telephone skills

Communication

Attention to detail

Team player

Reliability

Tools

Microsoft Excel

Microsoft Outlook

Job description

We are currently recruiting for an experienced Customer Service Administrator to join a busy automotive operation in Sheerness. This is an office-based role combining customer service and administration, with regular contact with customers and support for the wider operational team.

The successful candidate will have excellent administration and telephone skills, with a confident and professional approach to handling customer queries.

The Role:

• Answering incoming customer phone calls and dealing with queries professionally.
• Handling customer complaints and working to resolve issues effectively.
• Responding to after-sales enquiries and providing appropriate support.
• Completing general administrative duties to support the office and wider operation.
• Using Microsoft Excel and Outlook to maintain records and complete administrative tasks.
• Ensuring customer information and documentation is kept accurate and up to date.
• Supporting the wider team with any other duties as required.

The Person:

• Previous administration and customer service experience is essential.
• Excellent administration and telephone skills.
• Strong verbal and written communication skills.
• Good knowledge of Microsoft Excel and Outlook.
• Strong attention to detail and organisational skills.
• Confident dealing with customers and handling queries professionally.
• Experience within transport or logistics is advantageous but not essential.
• Reliable and able to work effectively as part of a team.
• Must be able to reliably commute to Sheerness for this office-based role.

What We Offer:

• Weekly pay.
• Company pension.
• Onsite parking.
• Ongoing, long-term work with a leading automotive company.
• Support from Igloo's recruitment and payroll teams.

Commutable from:

Aylesford, Canterbury, Chatham, Faversham, Gillingham, Maidstone, Rainham, Rochester, Sittingbourne and surrounding areas.