Customer Service Administrator

Igloo Ltd; Bedford; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Weekly pay

Company pension

Onsite parking

Ongoing work with a leading automotive

Job summary

Igloo Ltd in Thurleigh (near Bedford) is seeking a Customer Service Administrator to support a busy automotive operation. You will handle general office administration, data entry and customer enquiries by phone and email to keep vehicles progressing smoothly.

You will maintain records, coordinate with despatch teams and provide daily reports. The role requires Excel proficiency, strong communication, accuracy and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience in office administration is essential.
• Customer service experience is desirable.
• Good knowledge of Microsoft Excel is required.
• Strong written and verbal communication skills are essential.
• Excellent numerical and literacy skills are important.

Responsibilities

• Completing general office administration, including data entry, uploading files to internal systems and maintaining paperwork.
• Responding to customer queries by telephone and email, providing timely and accurate updates on vehicle progression.
• Creating and maintaining accurate records of incoming vehicles.
• Liaising with the site regarding vehicles that have been rejected or require further action.
• Managing vehicle movement schedules and updating vehicle trackers.
• Dealing with customer vehicle returns for repairs and ensuring these are progressed efficiently.
• Obtaining and updating information such as estimated completion dates, booking dates and parts back-order ETAs.
• Producing and using daily reports to track vehicle progress and days-on-site KPIs.
• Liaising with despatch teams to ensure vehicles are presented for collection on time.
• Supporting the wider team with general and ad-hoc administrative duties as required.

Skills

Administration experience

Customer service

Communication skills

Attention to detail

Organisational skills

Multitasking

Tools

Microsoft Excel

Job description

We are currently recruiting for a Customer Service Administrator to join a busy automotive operation in Thurleigh. Working within the Fleet Solutions Division, you will provide administrative and customer service support to help ensure the smooth running of day-to-day operations and the efficient progression of vehicles through the site.

This is a varied role combining administration, data entry and customer service, with regular communication with both internal and external customers.

The Role:

As a Customer Service Administrator, your responsibilities will include:

• Completing general office administration, including data entry, uploading files to internal systems and maintaining paperwork.
• Responding to customer queries by telephone and email, providing timely and accurate updates on vehicle progression.
• Creating and maintaining accurate records of incoming vehicles.
• Liaising with the site regarding vehicles that have been rejected or require further action.
• Managing vehicle movement schedules and updating vehicle trackers.
• Dealing with customer vehicle returns for repairs and ensuring these are progressed efficiently.
• Obtaining and updating information such as estimated completion dates, booking dates and parts back-order ETAs.
• Producing and using daily reports to track vehicle progress and days-on-site KPIs.
• Liaising with despatch teams to ensure vehicles are presented for collection on time.
• Supporting the wider team with general and ad-hoc administrative duties as required.

The Person:

• Previous administration experience is essential.
• Previous customer service experience is desirable.
• Computer literate with good knowledge of Microsoft Excel.
• Strong communication skills, both written and verbal.
• Confident dealing with customer queries by telephone and email.
• Excellent numerical and literacy skills.
• Strong attention to detail and accuracy.
• Organised and able to manage multiple tasks and priorities.
• Flexible approach with a positive and enthusiastic attitude.
• Comfortable working in a busy, fast-paced automotive environment.

What We Offer:

• Weekly pay.
• Company pension.
• Onsite parking.
• Ongoing work with a leading automotive company.

Commutable from: Bedford, Milton Keynes, Sandy, Biggleswade, St Neots, Wellingborough, Northampton, Huntingdon and surrounding areas.