Customer Service Sales Administrator

RETAIND Ltd; Corby; On-site; GBP 28,000 - 30,000; Full time

Job summary

RETAIND Ltd in Corby, Northamptonshire is seeking a Customer Service & Sales Administrator to join its commercial team on a permanent, office-based basis. The role combines customer service, order processing, sales administration and account support, acting as a key contact for customers and preparing quotations.

You will work with internal departments to ensure reliable service, support marketing activities using AI tools, and gain full product and technical training with opportunities to

Qualifications

• Experience in customer service, sales administration or order processing in manufacturing
• Confident and professional communication skills
• Strong organisation and attention to detail

Responsibilities

• Respond to customer enquiries by phone and email
• Provide pricing, quotations, orders and lead times
• Prepare accurate quotations and follow up with customers
• Process sales orders and verify pricing and details
• Maintain customer, pricing and order records
• Support email campaigns and marketing tasks using templates and AI
• Learn to interpret drawings to support quotations

Skills

Customer service

Sales admin

Order processing

Attention to detail

Communication

MS Office

Tools

CAD software

Job description

Customer Service & Sales Administrator

£28,000 - £30,000 per annum, depending on experience

Permanent, Full-Time

Corby, Northamptonshire - Office Based

An established manufacturing business is looking for a Customer Service & Sales Administrator to join its commercial team.

This varied role combines customer service, order processing, sales administration and account support. You will act as a key contact for customers, prepare quotations, manage orders and work closely with internal departments to ensure an efficient and reliable service.

Working alongside the Commercial Manager, you will also assist with straightforward marketing activities using AI and online tools, including email campaigns. Full product and technical training will be provided, with opportunities to develop your skills across the wider commercial function.

Key Responsibilities:

• Responding to customer enquiries by telephone and email
• Providing information on prices, quotations, orders and lead times
• Preparing accurate quotations and following up with customers
• Processing sales orders and checking pricing, specifications and customer details
• Gathering customer requirements and obtaining any missing information
• Monitoring orders through production and keeping customers updated
• Building positive working relationships with customers and prospective clients
• Liaising with production and operations teams to keep orders progressing
• Learning to interpret customer drawings, including CAD drawings, to support quotations and order processing
• Checking order details against quotations and agreed customer requirements
• Maintaining accurate customer, pricing and order records
• Assisting with email campaigns and other marketing tasks using existing templates, AI and online tools
• Resolving customer queries with support from relevant colleagues
• Supporting the Commercial Manager with day-to-day sales administration

To be considered, you should have:

• Experience in customer service, sales administration, order processing or account support within manufacturing or a related technical environment
• Confident and professional communication skills
• Strong organisation and attention to detailA customer-focused approach and the ability to build lasting working relationshipsGood numerical skills and confidence checking pricing and order informationThe ability to manage multiple priorities and follow tasks through to completionGood IT skills, including Microsoft Office, and confidence learning new softwareAn interest in supporting marketing activities and using digital toolsA willingness to learn about products, technical information and commercial processes

Experience preparing quotations and processing customer orders would be particularly useful. Familiarity with AI tools, email campaigns or online marketing software would also be an advantage.

Previous experience interpreting CAD drawings is not essential, as full technical and product training will be provided.

The Opportunity:

This would suit a Customer Service Administrator, Sales Administrator, Internal Sales Coordinator or Account Coordinator looking for a varied position with plenty of customer contact and responsibility.

You will gain practical experience across sales support, quotations, order coordination and marketing, with genuine scope to progress within the business as your knowledge and confidence grow.