Customer Service Administrator

Churchill Living; Ringwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retirement living company in the UK is seeking a Customer Service Administrator to provide top-notch service to retired homeowners. You'll manage property issues, coordinate with field technicians, and maintain communication with various stakeholders. The ideal candidate will have excellent organizational skills and a strong background in administration. Competitive salary and a range of employee benefits are offered.

Benefits

Competitive salary

Annual holiday entitlement - 24 days + Bank Holidays

Day off on your Birthday

Induction and training

Group Personal Pension Plan

Life Assurance

Health Screening

Eye Care reimbursement

Colleague reward schemes

Professional development opportunities

Social events

Qualifications

• Self-motivated and diligent administrator.
• Recent office-based experience.
• Ability to manage expectations professionally.

Responsibilities

• Manage and co-ordinate workload using COINS, the CRM system.
• Filter issues and prioritise tasks.
• Schedule work plans for field-based technicians.

Skills

IT systems knowledge

Excellent communication skills

Organisation skills

Problem solving

Tools

MS Office applications including Excel

Job description

Job title :

Customer Service Administrator

Location :

Office based in Ringwood, Hampshire, BH24 3SG, with occasional travel to sites

Hours :

37 per week, Monday to Friday

Rewards and Benefits

Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits

Churchill Retirement Living are a specialist, 5‑star housebuilder in the retirement living sector and we are recruiting for an exceptional office‑based Customer Service Administrator to support our regional Customer Service Technicians out in the field.

About the role

The Customer Service Administrator will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be co‑ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.

Your main responsibilities will include :

• Managing and co‑ordinating workload using COINS, our CRM system
• Filtering issues and prioritising tasks and workload
• Scheduling work plans for our field‑based Customer Service Technicians
• Updating the CRM system with real time information to keep abreast of implementation, delivery times and work schedules
• Raising purchase orders and dealing with invoices
• Sourcing contractors where necessary

Managing stakeholder and homeowner expectations

This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers.

Occasionally, you may be required to visit retirement developments across the country, so you'll need a driving licence and be willing to travel.

Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.

About you

We are looking for a self‑motivated, diligent and personable administrator who prides themselves on providing a first‑class customer service. In addition, you will evidence recent office‑based experience, with an organised and methodical approach to juggling tasks and workload.

This is the perfect opportunity for someone who enjoys working as part of a busy team whilst using their initiative. To be successful, you will demonstrate the following attributes and competencies;

• IT systems, database knowledge and use of MS Office applications including Excel
• Excellent communication and listening skills
• Organisation and prioritising skills
• Ability to professionally manage expectations, both verbal and written
• Problem solving
• Sound judgement and decision making

Time management

It would be advantageous to have a background in a property related field, although not essential.

How you'll be rewarded

• Competitive salary
• Annual holiday entitlement - 24 days + Bank Holidays
• Day off on your Birthday to celebrate the occasion
• Induction and training from day one
• Group Personal Pension Plan
• Life Assurance
• Health Screening
• Eye Care reimbursement
• Colleague reward schemes and incentives
• Employee Assistance Programme for personal and professional advice
• Professional development / CPD
• Social events

ESG - environmental, social and governance commitment

Churchill Foundation providing charitable and themed events across the Churchill Group

Hero awards linked to our values

Our Company Values TORCH

Trust / Openness / Respect / Communication / Honesty

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we're looking for people like you.

We're a family‑run, privately‑owned business and we're going places. We're proud of what we do, and the people we work with, now employing 700 people across the Group.

We pride ourselves on building beautiful, quality, purpose‑built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We've won a host of awards including 'Best Companies' and we are the first ever retirement living specialist to have been named overall 'Housebuilder of the Year' by the WhatHouse? Awards.

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