Customer Service Administrator

Kpi Recruiting Ltd; Crewe; On-site; GBP 17,000 - 19,000; Full time

Job summary

KPI Recruiting Ltd is recruiting a Customer Service Administrator to join a Crewe team on a temporary-to-permanent basis. The role emphasizes strong administration and customer service in a fast-paced environment.

This position requires monitoring emails, handling daily paperwork, filing and archiving, and liaising with internal and external customers while maintaining accuracy and professionalism.

Qualifications

• Excellent communication and customer service abilities.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident and professional telephone manner.

Responsibilities

• Monitor and respond to emails and customer enquiries.
• Process daily paperwork received from all sites.
• Accurately file, maintain, and archive documentation.
• Respond to customer enquiries promptly and professionally.
• Liaise effectively with both internal and external customers.
• Take incoming calls and communicate any issues in a professional and timely manner.
• Ensure all information is accurate, checked, and kept up to date.
• Promote a positive health and safety culture through your actions and behaviours.

Skills

Communication skills

Customer service

Organisation

Attention to detail

Job description

Location: Crewe
Salary: £12.71 per hour
Job Type: Temporary to Permanent
Hours: Shift Work

We are currently recruiting for a Customer Service Administrator to join our client's team in Crewe on a temporary-to-permanent basis.

This is a great opportunity for someone with strong administration and customer service skills who is organised, professional, and able to work effectively in a fast-paced environment.

Key Duties

• Monitor and respond to emails and customer enquiries.
• Process daily paperwork received from all sites.
• Accurately file, maintain, and archive documentation.
• Respond to customer enquiries promptly and professionally.
• Liaise effectively with both internal and external customers.
• Take incoming calls and communicate any issues in a professional and timely manner.
• Ensure all information is accurate, checked, and kept up to date.
• Promote a positive health and safety culture through your individual actions and behaviours.

Key Skills Required

• Excellent communication and customer service skills.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident and professional tele manner.