Customer Service Administrator

Focus Resourcing; Portsmouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

Une entreprise prospère près de Cosham recherche un Administrateur Service Client pour un poste permanent. Dans ce rôle dynamique, vous serez un point de contact clé, traitant les demandes des clients, assurant un service efficace et soutenant l'équipe. Des qualifications spécifiques en service client et une attention aux détails sont requises, avec de nombreux bénéfices, y compris des programmes de bien-être et de développement professionnel.

Benefits

24 jours de vacances par an

Journée d'anniversaire

Plan de retraite d'entreprise

Programmes de santé et de bien-être

Développement personnel et professionnel

Bureau moderne

Programmes d'assistance aux employés

Accès à des réductions via Perk Box

Qualifications

• Expérience antérieure dans un rôle de service client ou administratif.
• Capacité à traiter plusieurs tâches dans un environnement rapide.
• Esprit positif et déterminé, avec un désir d'apprendre et de se développer.

Responsibilities

• Répondre aux demandes des clients par téléphone, email et autres canaux.
• Maintenir et mettre à jour avec précision les dossiers clients.
• Travailler avec les équipes internes pour résoudre les problèmes des clients.

Skills

Communication

Organisation

Attention aux détails

Gestion du temps

Tools

Microsoft Office

Systèmes CRM

Job description

£25000 - £26000 per annum + excellent benefits + career progression

Dan will be your contact throughout the recruitment process.

Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Customer Service Administrator to join them on a permanent basis.

In this diverse and fast-paced role, you will be a key point of contact for customers and business partners, ensuring a smooth and efficient experience is delivered for all. You will handle enquiries, process admin and system access requests, and provide support to the team.

The ideal candidate will have:

* We are seeking a professional candidate with strong experience in customer service.
* Understanding of dealing empathetically with customers.
* Positive, diligent, and determined mindset with a drive to succeed and develop.
* Experience within a high-volume, results-focused customer service environment.
* Experience operating within a regulated industry.

What you'll be doing:

* Respond to customer enquiries via phone, email, and other channels in a professional and timely manner.
* Process customer information efficiently.
* Maintain and update customer records accurately.
* Work with internal teams to resolve and escalate customer issues.
* Assist in the preparation of reports and documentation as required.
* Handle administrative tasks, such as data entry, and office support.

Skills Required:

* Previous experience in a customer service or administrative role.
* Strong communication skills with the ability to build positive relationships with customers and colleagues.
* Excellent organisational skills and attention to detail.
* Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with databases or CRM systems.
* Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.

Salary & Benefits:

* Salary will be £25 / 26K.
* 24 days holiday per year (increasing with service).
* Birthday day off.
* Company pension scheme.
* Excellent Health & Wellbeing programs for all employees.
* Training, Career & Personal Development.
* State of the Art Offices.
* Employee Assistance Program.
* Perk Box with access to lots of discounts and perks.
* This role will be based at our clients' state of the art offices 5 days per week.

Please select the office to send your application *