Customer Service Administrator

JR United Kingdom; Slough; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading company seeks a Customer Service Administrator to support elderly and vulnerable individuals with care technology. This remote position involves resolving issues, enhancing service through data analysis, and collaborating with various social services. Join a caring and innovative team with full training provided, making a real impact in people's lives.

Benefits

Full training and ongoing support

No commute

Qualifications

• Excellent communication and people skills.
• Strong Excel and Salesforce experience.
• Organised, self-motivated, and proactive.

Responsibilities

• Help customers with care technology and resolve issues.
• Analyse usage data and manage tech visits.
• Collaborate with social workers, NHS, and local authorities.

Skills

Communication

People skills

Excel

Salesforce

Organisational skills

Self-motivation

Proactivity

Job description

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Customer Service Administrator (Remote, UK-Based)

Location: Home-based (UK only)

All equipment & full training provided

Are you passionate about helping others and making a real difference? Join our award-winning team as a Customer Service Administrator, supporting elderly and vulnerable individuals to live independently and safely at home.

What You’ll Do:

• Help customers get the most from their care technology
• Spot and resolve issues with underused devices
• Analyse usage data to improve service
• Book tech visits and manage stock
• Collaborate with social workers, NHS, and local authorities
• Keep accurate records in Salesforce

What You’ll Bring:

• Excellent communication and people skills
• Strong Excel and Salesforce experience
• Organised, self-motivated, and proactive
• Comfortable working independently in a fast-paced environment
• Awareness of safeguarding (training provided)

Why Join Us?

Full training and ongoing support with no commute to worry about

Make a real impact in people’s lives

Be part of a growing, caring, and innovative team

Ready to make a difference? Apply now or share with someone who’d be a great fit!