Customer Service Administrator

JR United Kingdom; London; Remote; GBP 20,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Administrator, supporting elderly individuals to live safely at home. This remote position offers full training and a chance to make a real impact. You'll manage customer technology usage and collaborate with various stakeholders to enhance service delivery.

Benefits

Full training provided

Ongoing support

Work from home

Qualifications

• Excellent communication and people skills are essential.
• Strong Excel and Salesforce experience required.
• Organised, self-motivated, and proactive attitude needed.

Responsibilities

• Help customers get the most from their care technology.
• Collaborate with social workers, NHS, and local authorities.
• Keep accurate records in Salesforce.

Skills

Excellent communication

People skills

Strong Excel experience

Salesforce experience

Organised

Self-motivated

Proactive

Job description

Social network you want to login/join with:

Customer Service Administrator (Remote, UK-Based)

Location: Home-based (UK only)

All equipment & full training provided

Are you passionate about helping others and making a real difference? Join our award-winning team as a Customer Service Administrator, supporting elderly and vulnerable individuals to live independently and safely at home.

What You’ll Do:

• Help customers get the most from their care technology
• Spot and resolve issues with underused devices
• Analyse usage data to improve service
• Book tech visits and manage stock
• Collaborate with social workers, NHS, and local authorities
• Keep accurate records in Salesforce

What You’ll Bring:

• Excellent communication and people skills
• Strong Excel and Salesforce experience
• Organised, self-motivated, and proactive
• Comfortable working independently in a fast-paced environment
• Awareness of safeguarding (training provided)

Why Join Us?

Full training and ongoing support with no commute to worry about

Make a real impact in people’s lives

Be part of a growing, caring, and innovative team

Ready to make a difference? Apply now or share with someone who’d be a great fit!