Customer Service Administrator

TN United Kingdom; Chesterfield; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to enhance their busy team in Chesterfield. This full-time role offers an immediate start and involves processing customer sales orders, managing records, and coordinating with various departments to ensure smooth order delivery. The ideal candidate will have proven customer service experience, particularly in sales order processing, and familiarity with SAP is advantageous. Join this dynamic organization and contribute to delivering exceptional service to an international customer base.

Benefits

Free Parking

Excellent Facilities

Qualifications

• Proven experience as a customer service administrator.
• Sales order processing experience required.

Responsibilities

• Process customer sales orders via email in SAP.
• Manage customer records and provide full support.
• Prepare export documentation and handle invoicing.

Skills

Customer Service Experience

Sales Order Processing

SAP Knowledge

Export Documentation

Tools

SAP

Job description

Customer Service Administrator, Chesterfield

Company: Hays

We are excited to present a fantastic job opportunity in Chesterfield. Our client is an international manufacturing organization seeking to appoint a Customer Service Administrator to join a busy team.

Job Details:

• Temporary to permanent position
• Immediate start in April
• Full-time, 37 hours per week
• Salary: £28,000 + annual company performance bonus
• Location: Chesterfield, close to Junction 29a
• Office-based with free parking and excellent facilities

Your role:

You will be part of a busy Customer Service department, primarily processing customer sales orders received via email in SAP, supporting an international customer base with order coordination and delivery.

• Receive and process customer orders via email in SAP
• Process partial orders
• Provide order acknowledgements and full customer support
• Manage customer records
• Coordinate with other departments to progress orders
• Work with freight agents to arrange transport and provide packing lists and tracking details
• Prepare export documentation such as certificates of origin, EUR1 forms, and chamber of commerce documents
• Handle sales invoicing and credit notes

Requirements:

• Proven experience as a customer service administrator
• Experience in export is a plus but not essential
• Sales order processing experience required
• Knowledge of SAP advantageous

Additional information:

• EU work permit required
• Job reference: 5cac439fe0af
• Job views: 5
• Posted on: 05.05.2025
• Application deadline: 19.06.2025