Customer Service Administrator

Fintelligent Search; Manchester; On-site; GBP 26,000; Full time

Job summary

A leading company in the property sector is looking for a dynamic Customer Service Administrator in Manchester. This role will involve supporting teams with administrative tasks, achieving targets, and maintaining strong relationships with customers. With a salary of £26,000 and great benefits, this position offers professional growth in a supportive environment.

Benefits

Generous holiday allowance

Birthday off

Wellness support

Pension scheme

Potential to work from home

Staff engagement activities

Annual awards ceremony

Qualifications

• Proven problem-solving skills.
• Excellent time management and multitasking abilities.
• Strong communication and customer service skills.

Responsibilities

• Support various teams with administrative tasks and customer calls.
• Build and maintain positive relationships with associates and customers.
• Manage mailboxes, run reports, and handle invoices.

Skills

Problem-solving

Time Management

Communication

Customer Service

Technical Proficiency

Job description

Are you passionate about delivering exceptional customer service and looking for a new challenge? Our client is seeking a Customer Service Administrator: to join their dynamic team in Manchester. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute to a company renowned for its outstanding customer experiences in the property sector.

This exciting role offers a competitive salary of £26,000, along with a generous holiday allowance and the added perk of having your birthday off. You'll be based in a new city centre office in Manchester, working Monday to Friday, 9.00am to 5.30pm. The company also offers wellness support and a pension scheme to ensure you feel valued and supported.

Our client is a leading name in the property sector, dedicated to creating memorable customer experiences. With a culture that celebrates success and encourages professional growth, the company provides an environment where employees can thrive and make a real impact.

The Customer Service Administrator:

• Support various teams with administrative tasks and customer calls.
• Build and maintain positive relationships with associates and customers.
• Achieve set targets and exceed KPIs.
• Take ownership of their territory, identifying and resolving issues.
• Manage mailboxes, run reports, send contracts, and handle invoices.
• Attend meetings and collaborate with sales, customer service, and business development teams.
• Serve as a dedicated point of contact for panel companies, referrers, and customers.

Package and Benefits:

The Customer Service Administrator will enjoy:

• An annual salary of £26,000.
• Generous holiday allowance plus your birthday and bank holidays off.
• Wellness support and a pension scheme.
• Potential to work from home.
• Staff engagement activities and an annual awards ceremony.

The Customer Service Administrator: Agent will have:

• Proven problem-solving skills and the ability to take control of situations.
• Excellent time management and multitasking abilities.
• Strong communication and customer service skills.
• Technical proficiency across various system platforms and software applications.
• The ability to work independently and motivate others.
• A solid understanding of business and marketing principles.

If you're an experienced Customer Service Administrator, Business Development Executive, Customer Support Specialist, Client Relations Manager, or Customer Experience Coordinator, this Senior Business & Customer Support Agent role could be your next career move. Your skills and experience could be a perfect fit for this exciting opportunity.

Alternatively please call Jenni on 01614166135 for more information

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