Customer Service Administrator

Universal Business Team; Lisburn; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Company wide Bonus

Job summary

Universal Business Team in Lisburn is seeking a Customer Service Administrator to join a fast-paced, customer-focused team. You will be the primary contact for customers, manage orders from inquiry to delivery, and support sales with timely information and accurate data.

The role requires experience in customer service or account management, strong CRM skills (Sage/Salesforce), excellent communication, and a proactive approach to process improvements. Full-time hours, 8am-4:30pm, Lisburn.

Qualifications

• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.
• Excellent verbal and written communication skills.
• Hands-on approach, with the ability to problem-solve and think proactively.
• Ability to adapt to new technologies and contribute to process improvement.

Responsibilities

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.
• Identifying opportunities for upselling and cross-selling.
• Supporting sales teams to achieve and exceed account targets.
• Collaborating with internal teams to streamline processes and improve workflows.
• Maintaining accurate records using CRM and Sage.

Skills

Customer service

Account management

Sales support

Problem solving

Tools

Sage

Salesforce

Job description

Location: Lisburn

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About the Role

In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

• Managing customer enquiries and providing outstanding service.


• Processing orders accurately and ensuring timely delivery.


• Building strong customer relationships to drive satisfaction and retention.


• Identifying opportunities for upselling and cross-selling.


• Supporting sales teams to achieve and exceed account targets.


• Collaborating with internal teams to streamline processes and improve workflows.


• Maintaining accurate records using CRM and sales software such as Sage.

What We’re Looking For

The successful candidate will demonstrate:

• Proven experience in customer service, account management, or sales support.


• Strong proficiency with CRM systems and tools like Sage or Salesforce.


• Excellent verbal and written communication skills.


• A hands-on approach, with the ability to problem-solve and think proactively.


• Ability to adapt to new technologies and contribute to process improvement.


• A team-player mentality with the confidence to work independently.

Desirable:

• Experience in distribution, logistics, or manufacturing industries.


• Customer service or sales-related qualifications.


• Familiarity with process automation tools.

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Salary:

£25,500 - £32,500 per annum

Company wide Bonus

Hours:

Full-time, 8am- 4.30pm Monday- Friday