Internal Sales Administrator

Hales Group; Luton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Contributory pension

Life assurance

Training & development

Career progression

Job summary

The Hales Group is recruiting an Internal Sales Administrator in Luton. This busy role will see you act as the main contact for customers and suppliers, processing orders and delivering an exceptional service.

You will handle inbound enquiries, produce quotations, monitor deliveries and maintain accurate records. The starting salary is £27,500 with scope for higher pay depending on experience, and a standard full-time schedule from 8:30am to 5pm (Friday finish 4:30pm).

Qualifications

• Experience in Customer Service, Sales Administration or Account Coordination.
• Excellent communication skills and a confident telephone manner.
• Strong organisational and multitasking abilities.

Responsibilities

• Handle inbound customer and supplier enquiries via telephone and email.
• Process and manage customer orders.
• Produce quotations and respond to customer requests.
• Monitor deliveries and provide order updates.
• Resolve customer queries and complaints professionally.
• Liaise with internal departments to ensure orders are fulfilled efficiently.
• Maintain accurate records and update internal systems.
• Produce reports and monitor outstanding orders.
• Build and maintain strong customer relationships.
• Support the wider sales function with administration and communications.

Skills

Customer service

Sales administration

Account coordination

MS Office

Attention to detail

Teamwork

Job description

Internal Sales Administrator

Luton

£27,500 starting salary with flexibility for the right candidate

Full Time - 8:30am - 5pm Monday to Thursday with a 4:30pm finish on a Friday.

Hales Group are delighted to be supporting an established and growing organisation in Luton with the recruitment of an Internal Sales Administrator. This is an excellent opportunity for an experienced customer service, sales administration or account support professional who enjoys building relationships, delivering outstanding service and working within a busy commercial environment.

The Role

Acting as a key point of contact for customers and suppliers, you will be responsible for ensuring orders are processed accurately and efficiently whilst providing an exceptional customer experience throughout.

Duties will include:

• Handling inbound customer and supplier enquiries via telephone and email
• Processing and managing customer orders
• Producing quotations and responding to customer requests
• Monitoring deliveries and providing order updates
• Resolving customer queries and complaints professionally
• Liaising with internal departments to ensure orders are fulfilled efficiently
• Maintaining accurate records and updating internal systems
• Producing reports and monitoring outstanding orders
• Building and maintaining strong customer relationships
• Supporting the wider sales function with administration and customer communications

About You

We\'re keen to speak with candidates who have:

• Previous experience within Customer Service, Sales Administration, Internal Sales Support or Account Coordination
• Excellent communication skills and a confident telephone manner
• Strong organisational and multitasking abilities
• A proactive, solutions-focused approach
• Good Microsoft Office skills
• Excellent attention to detail
• The ability to work effectively within a busy team environment

What\'s on Offer?

• Starting salary of £27,500, with scope for a higher salary depending on experience
• 25 days holiday plus Bank Holidays
• Contributory pension scheme
• Life assurance
• Ongoing training and development
• Long-term career opportunities within a supportive team environment