Customer Service Administrator

Adecco; Ledbury; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Training and development opportunities

Friendly and supportive team

Job summary

Adecco is partnering with a well-established manufacturing business in Ledbury to recruit a Customer Service Administrator. You’ll be the key contact for customers, handling orders from receipt to delivery and collaborating with production and planning teams to meet customer requirements.

The role focuses on delivering exceptional service, solving problems, and maintaining strong relationships. Prior experience with ERP/CRM systems and SAP/Salesforce is advantageous.

Qualifications

• Experience using ERP or CRM systems to manage orders and customer data.
• SAP and Salesforce experience would be advantageous in a manufacturing setting.
• Strong communication and organisational skills are essential for this role.

Responsibilities

• Manage customer orders from receipt through to delivery using CRM/ERP.
• Build and maintain strong relationships with customers and internal teams.
• Support customer service performance reviews and drive continuous improvements.
• Handle customer queries and complaints professionally with timely resolutions.
• Collaborate with production, planning and supply chain to manage stock levels.
• Monitor inventory and help minimise aged stock and stockouts.

Skills

Customer service

Relationship building

Communication

Organisational skills

Tools

ERP systems

CRM systems

SAP

Salesforce

Microsoft Excel

Job description

Customer Service Administrator

Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where no two days are the same?

If so, we'd love to hear from you.

We're delighted to be partnering with a well-established and growing manufacturing business in Ledbury that is looking to welcome a Customer Service Administrator to their friendly and supportive team. This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and making a real difference every day.

As the key point of contact for customers, you'll play a vital role in ensuring a seamless customer journey from order placement right through to delivery. Working closely with internal departments and external customers, you'll be responsible for delivering outstanding service while maintaining strong working relationships.

This is a varied and rewarding role that would suit someone who is organised, proactive, and passionate about providing an exceptional customer experience.

What You'll Be Doing

* Managing customer orders from receipt through to delivery using CRM and ERP systems
* Building and maintaining strong relationships with customers and internal teams
* Supporting customer service performance reviews and contributing to continuous improvements
* Handling customer queries and complaints professionally, ensuring timely resolutions
* Collaborating with production, planning, and supply chain teams to manage stock levels and customer requirements
* Monitoring inventory levels and helping minimise aged stock
* Identifying opportunities to improve processes and enhance the customer experience

About You

We're looking for someone who enjoys working with people and takes pride in delivering excellent service.

You'll ideally have:

* Strong communication and relationship-building skills
* Good attention to detail and excellent organisational abilities
* Experience using ERP or CRM systems
* SAP and Salesforce experience would be advantageous
* Strong Microsoft Excel skills
* A proactive and customer-focused approach
* The ability to work effectively both independently and as part of a team

Why Join This Business?

* Be part of a collaborative and supportive team
* Work for a well-established and successful business
* Enjoy a varied role where you can genuinely make an impact
* Continued training and development opportunities
* A positive environment that encourages growth and career progression

Interested?

If you're looking for a role where your customer service skills will be valued and developed, we'd love to hear from you.

Apply today by sending your CV to Gemma at Adecco for more information.

Don't miss this opportunity to join a fantastic team and take the next step in your customer service career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website