Customer Service Administrator

Adecco; Essex; On-site; GBP 22,000 - 26,000; Full time

Job summary

Adecco is seeking a proactive Customer Service Administrator to join our busy transport and logistics team in Essex. You will coordinate transport operations, handle customer inquiries, and ensure bookings and container movements are recorded accurately.

You will liaise with drivers, depots and planning teams, update portals and internal systems, and support the wider operations team with admin tasks. The role rewards strong organisational skills, attention to detail and the ability to

Qualifications

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Good Microsoft Office skills, particularly Outlook, Excel, and Word.

Responsibilities

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

Skills

Customer service

Administrative skills

Organisation

Communication skills

Attention to detail

Workload prioritisation

Tools

Microsoft Office

Outlook

Excel

Word

Job description

We are looking for a proactive and organised Customer Service Administrator to join a busy transport and logistics team.

This role involves supporting the coordination of transport operations, liaising with customers, drivers, shipping lines, and planning teams, while ensuring bookings and container movements are managed accurately and efficiently.

Key Responsibilities:

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

What We're Looking For:

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Good Microsoft Office skills, particularly Outlook, Excel, and Word.

Desirable:

• Experience within transport, logistics, shipping, or freight forwarding.
• Knowledge of bookings, container movements, or transport management systems.

This is a fantastic opportunity for someone who enjoys a varied role, thrives under pressure, and is committed to delivering excellent customer service.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.