Customer Service Administrator - Gloucester, UK

Arjo; Gloucester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to join their vibrant team in Gloucester. This role offers a unique opportunity to support customers, including the NHS, by ensuring their medical equipment is maintained and serviced effectively. You will thrive in a collaborative environment, where your attention to detail and excellent customer service skills will be key. With a hybrid working model, you can enjoy a balanced work-life while contributing to a mission that empowers movement for people facing mobility challenges. Join a company that values diversity and offers opportunities for professional development.

Benefits

Hybrid Working

On-site Parking

Discounted Gym Memberships

Eye Care Vouchers

Cycle to Work Scheme

Qualifications

• Experience using SAP is desirable.
• Strong organizational skills and ability to meet deadlines.

Responsibilities

• Resolve customer order enquiries and update customer contract requirements.
• Process service, repair, and spare part orders accurately.

Skills

SAP

Organizational Skills

Customer Service

Microsoft Office (Excel, Outlook, Word)

Communication Skills

Attention to Detail

Job description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: CustomerService Administrator

Location:Gloucester Docks, Gloucester

Hours:37 hours per week, Monday to Friday

Contract type:Full Time, Permanent

Join our vibrant office located in the picturesque Gloucester Docks. We are a dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities and private individuals, by ensuring their medical equipment is maintained and serviced as required.

If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment, we would love to hear from you.

The impact that you will have:

As a Service Administrator, you’ll be a vital part of our Service Support team. You’ll resolve customer order enquiries, update customer contract requirements and process customer equipment through our SAP system. Processing orders for repairs, maintenance and spare parts, you’ll ensure compliance with customer SLAs and provide accurate billing. Collaboration with Field Service Engineers, Service Contract Managers and the Accounts Team will be key to your success.

Key Responsibilities:

• Answering calls and email enquiries professionally and promptly
• Updating our SAP system with customer and orderinformation
• Processing service, repair, and spare part orders accurately
• Providing technical details and first-line triage
• Monitoring and managing orders to ensure SLA compliance
• Communicating with customers about ETAs, job progress, and part delivery
• Producing and processing quotations for contract renewals and repairs
• Preparing and dispatching new and renewal service contracts
• Managing customer assets through our ERP system
• Raising invoices and credit notes
• Managing and updating third-party portals

What We Offer:

• Hybrid Working:Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
• Prime Location:Our office is located in the picturesque Gloucester Docks with on-site parking and an overflow car park just a 2-minute walk away.
• Collaborative Environment:Thrive in our open-plan office where teams share knowledge and experience.
• Long Service Awards:Many of our team members have long service,reflecting our supportive and rewarding work environment.
• Additional Perks:Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!

Skills and Experience:

• Experience of using SAP is desirable
• Strong organisational skills and the ability to meet deadlines effectively
• Excellent customer service skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Highly self-motivated, proactive, and a personable team player
• Good communication skills, both written and verbal
• Ability to work well under pressure and meet tight deadlines
• High attention to detail and a methodical, analytical approach

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our employees. You will have our full support, training and opportunities for development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role, you are giving Arjo permission to store your information

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com