Customer Service Administrator

Impact Recruitment Services; Burton Latimer; Sur place; GBP 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Friendly team environment

Immediate start

Résumé du poste

Impact Recruitment Services seeks an organised Administrator (6 Month FTC) to join a busy Internal Sales team in Kettering. You will ensure orders are processed accurately, maintain client and supplier records, and support day-to-day operations with a focus on delivering excellent service.

Responsibilities include processing orders, running reports, updating pricing and stock records, and handling invoice queries. The role offers a friendly team and immediate start for the right candidate.

Qualifications

• Excellent communication and organisational skills.
• Strong attention to detail with a methodical approach.
• Confident using computer systems and Microsoft Office applications.
• Ability to prioritise a busy workload and meet deadlines.

Responsabilités

• Provide end-to-end service for customers in collaboration with Internal Sales Manager.
• Process customer orders and issue acknowledgements.
• Run daily reports to support customer accounts and operations.
• Set up new customer product codes and maintain records.
• Process, issue and file customer stock agreements.
• Maintain pricing files and delivery schedules.
• Coordinate orders, pricing, delivery requirements and supplier confirmations.
• Support with customer and supplier invoice queries through to resolution.

Connaissances

Excellent communication

Organisational skills

Attention to detail

Microsoft Office

Prioritising workload

Customer-focused

Proactive attitude

Team support

Outils

Microsoft Office

Description du poste

Administrator (6 Month FTC)

Location: Kettering, Northamptonshire

Hours: Monday-Friday, 9:00am-5:00pm

About the Role

We're recruiting on behalf of a well-established and highly respected business that prides itself on delivering exceptional service to customers across a diverse range of industries.

This is an excellent opportunity for an organised and customer-focused Administrator to join a busy Internal Sales team. You'll play a key role in supporting day-to-day operations, ensuring customer orders are processed accurately, maintaining strong relationships with clients and suppliers, and helping the business continue to deliver outstanding customer service.

What You'll Be Doing

• Working closely with the Internal Sales Manager to provide an efficient end-to-end service for customers.
• Processing customer orders through internal systems and issuing order acknowledgements.
• Running daily reports to support the management of customer accounts and operational activities.
• Setting up new customer product codes and maintaining accurate customer records.
• Processing, issuing and filing customer stock agreements.
• Managing and maintaining customer pricing files and delivery schedules.
• Monitoring and updating workflow tasks to ensure actions are completed in a timely manner.
• Coordinating direct orders, checking pricing, delivery requirements and supplier confirmations.
• Assisting with customer and supplier invoice queries through to resolution, including raising credit requests where required.
• Answering incoming calls and directing enquiries to the appropriate departments.
• Supporting the wider team and ensuring company processes and procedures are followed at all times.

Who We're Looking For

• Previous experience in an Administration, Customer Service, Internal Sales Support or Order Processing role.
• Excellent communication and organisational skills.
• Strong attention to detail with a methodical and accurate approach to work.
• Confident using computer systems and Microsoft Office applications.
• Ability to prioritise a busy workload and meet deadlines.
• A customer-focused mindset with a genuine desire to provide excellent service.
• A proactive attitude and willingness to support colleagues across the wider team.
• Flexible, adaptable and comfortable working in a fast-paced environment.

What's On Offer

• Opportunity to join a successful and growing business.
• Friendly and supportive team environment.
• Varied role with a mix of customer interaction, administration and sales support responsibilities.
• Chance to develop skills within a busy commercial environment.
• Immediate start available for the right candidate.

Impact Recruitment is working as an employment agency on behalf of our client.

All applications will be handled in accordance with current GDPR regulations.