Key Accounts Administrator

TMRG; Northampton; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Free products and product discount

Free onsite parking

Full training and development

Job summary

TMRG is recruiting for a Key Account Administrator to join our Northampton team on site. The role supports Sales Representatives and Customer Service, handling orders, pricing, and reporting.

You'll be the go-to contact for major retailers, ensuring accurate deliveries and timely responses while using Excel and Sage. The position offers training, parking, and product discounts as part of the package.

Qualifications

• Experience in Sales Administration and key account management.
• Customer service experience with retailers or major customers.
• Familiar with Excel for data and reporting; Sage experience helpful.

Responsibilities

• Provide day-to-day administrative support to Key Account Managers.
• Process customer purchase orders, monitor status and ensure timely delivery.
• Be main contact for major retail customers and resolve queries.
• Prepare weekly and monthly sales reports, tracking KPIs and activity.
• Maintain pricing, product listings, customer portals and retailer systems.
• Monitor outstanding orders and delivery performance.

Skills

Sales Administration

Key Account Management

Customer Service

Commercial awareness

Tools

Excel

Sage

Job description

Key Account Administrator

Northampton - onsite

£30,000 to £34,000

Company Profile

A fabulous opportunity to join an expanding consumer business. With another record-breaking year and lots of growth plans ahead, this is a new role and opportunity to join a small team supporting the Sales Representatives, working alongside the customer service team. This is a varied role covering all aspects of support.

What’s on offer?

Working hours at 9am to 5pm Monday to Friday

• 25 days holiday plus bank holidays
• Free products and product discount
• Free onsite parking, also accessible by public transport
• Full training and development

What will you do as a Key Account Administrator

• Provide day-to-day administrative support to Key Account Managers
• Process customer purchase orders, monitor order status and ensure orders are delivered accurately and on time
• Act as a key point of contact for major retail customers, responding to queries and resolving order or delivery issues
• Prepare weekly and monthly sales reports, tracking sales performance, customer KPIs, promotional activity and product performance
• Maintain accurate pricing, product listings, customer portals and retailer systems
• Monitor outstanding orders, delivery performance and customer service levels

What will you need to be a Key Account Administrator

• Previous experience within Sales Administration, key account management of customer service
• Happy to be based onsite 5 days a week and be a driver with own transport
• Confident dealing with customer and support Sales Reps previously
• FMCG or Retailer experience would be an advantage
• Use Excel to an intermediate level and have used Sage
• Goes above and beyond for customers and commercial aware of business impact

Job Number 11424