Customer Service Administrator

Confidential; Huddersfield; On-site; GBP 26,000 - 28,000; Full time

Job summary

Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business in Huddersfield. You will support planning, dispatch and resource teams from the on-site control centre.

Key duties include handling queries, data input in planning/CRM systems, and maintaining records. The role requires attention to detail and experience with planning tools; hours are 37.5 per week, with a 4-on 4-off rota option.

Qualifications

• Customer service and admin background required.
• High attention to detail essential.
• Planning systems experience is a bonus.

Responsibilities

• Handle customer queries by phone, email and SMS, investigate and resolve complaints and maintain clear records.
• Use planning and CRM systems to input data and reconcile products loaded vs delivered, investigate discrepancies.
• Support Resource Managers with stakeholder communications and maintaining the resource system.
• Review drivers’ hours submissions and manage purchase orders (drugs tests, driver medics, training).
• Plan periodic driver training and renewals, keep driver capability matrix up to date.
• Provide general admin support and produce summary plans for field managers.

Skills

Customer service

Admin

Attention to detail

Tools

ATOSS system

PO systems

Job description

Job Title: Customer Service Administrator

Location: Huddersfield (on-site)

Salary: 26,125 basic + bonus and shift allowance (up to 28,195)

Job Type: Full-time 37.5 hours per week

Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business. You'll be based at their Huddersfield control centre, supporting the planning, dispatch and resource teams.

What you'll be doing:

• Handling customer queries by phone, email and SMS, investigating and resolving complaints and keeping a clear record of how each one was resolved
• Using the planning and CRM systems to find information, input data and reconcile products loaded against products delivered, investigating any discrepancies
• Supporting the Resource Managers with stakeholder communications and maintaining the resource system and working with the Control Centre analyst team on management information
• Reviewing agency drivers' hours submissions and once authorised, raising, sending and tracking purchase orders, including for driver medicals, random drug and alcohol tests and external training providers
• Planning periodic driver training (annual refreshers, defensive driving) and arranging ADR renewals, keeping the driver capability matrix up to date
• Providing general admin support, such as collating overtime availability across locations and producing summary plans for field managers and Driver Training Instructors

What we're looking for:

• A customer service and admin background
• High attention to detail
• Planning, ATOSS or PO systems experience is a bonus

Hours (choose one):

• Monday to Friday, 9am to 5:30pm
• Or a 4 on 4 off rota covering days and weekends
• Rota shifts are earlies (5:30am to 4:30pm) and lates (10am to 9pm)
• 37.5 hours per week on either pattern