Logistics Customer Service & Planning Coordinator

Cast UK Limited; Huddersfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

Cast UK Limited is recruiting a Customer Service Administrator in Huddersfield to join a busy transport and logistics operation. You will provide administrative support, coordinate information, and handle customer queries by phone and email.

The role is full-time on a 4 on 4 off shift pattern (05:30–16:30 and 10:00–21:00) with a salary of £26,125 per annum plus an additional shift allowance. The successful candidate will need strong organisational skills and proficiency with multiple systems.

Qualifications

• Previous experience in a customer facing role.
• Excellent attention to detail and strong organisational skills.
• Confident communication skills, with the ability to liaise professionally with stakeholders at different levels.
• Strong IT skills and the ability to navigate multiple systems accurately.
• A proactive approach to problem solving and the ability to manage competing priorities.
• Experience with resource planning systems, purchase order systems or driver training administration would be desirable.

Responsibilities

• Provide administrative support to planning, resource management and operational teams.
• Maintain accurate records and update internal planning and resource management systems.
• Coordinate communications between internal departments and other stakeholders.
• Collate management information, prepare reports and support the production of operational plans.
• Review and assist with the processing and tracking of purchase orders.
• Investigate discrepancies between products loaded and delivered, ensuring issues are followed through to resolution.
• Respond to telephone, email and other enquiries professionally, ensuring queries and complaints are documented and resolved promptly.

Skills

Customer facing

Attention to detail

Organisational skills

Communication skills

IT skills

Resource planning

Purchase orders

Driver training administration

Tools

Multiple systems navigation

Job description

Cast UK Limited is recruiting a Customer Service Administrator in Huddersfield to join a busy transport and logistics operation. You will provide administrative support, coordinate information, and handle customer queries by phone and email.

The role is full-time on a 4 on 4 off shift pattern (05:30–16:30 and 10:00–21:00) with a salary of £26,125 per annum plus an additional shift allowance. The successful candidate will need strong organisational skills and proficiency with multiple systems.