Customer Service Administrator

10 Recruitment Ltd; Huddersfield; On-site; GBP 25,000 - 31,000; Full time

Job summary

10 Recruitment Ltd is recruiting a Customer Service Administrator based in Huddersfield. The role covers customer service, transport administration and resource planning support, with a busy operation that keeps information flowing and teams coordinated.

Key tasks include handling enquiries via phone, email and SMS, maintaining records, supporting driver scheduling and training, and ensuring smooth operation across transport management processes.

Qualifications

• Experience in busy transport/logistics environments.
• Strong attention to detail and accuracy.
• Customer-focused approach with professional communication.
• Excellent organisational and admin skills.
• Ability to manage multiple priorities.

Responsibilities

• Deliver excellent customer service via telephone, email and SMS.
• Support resource managers with daily communications, planning and administration.
• Maintain accurate information across systems and records.
• Assist with driver scheduling, overtime availability and resource planning.
• Coordinate driver training and refresher courses.

Skills

Customer service

Attention to detail

Organisation

Communication

Transport knowledge

Tools

ATOSS systems

Purchase order systems

Job description

Customer Service Administrator

Location: Huddersfield

Salary: £28,190 (including shift allowance and attendence bonus)

Hours: 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 - 16:30) and 2 late shifts (10.00 - 21.00)

Great with customers? Brilliant at keeping things organised? We want to hear from you!

Are you an experienced Customer Service Administrator with a background in transport or logistics? Do you enjoy a busy working environment where no two days are quite the same?

If you're a natural problem-solver, have a keen eye for detail and can juggle multiple priorities without dropping the ball, this could be right up your street!

10 Recruitment are delighted to be recruiting for a Customer Service Administrator to join our client's busy operation in Huddersfield.

This is a varied position combining customer service, transport administration, resource planning support and coordination. You'll play an important part in keeping information flowing, supporting operational teams and ensuring everything runs as smoothly as possible.

Working Hours

The role profile outlines two working patterns:

Option 1 - Monday to Friday

• 9:00am - 5:30pm
• 37.5 hours per week
• One hour unpaid lunch break each day

Option 2 - 4 On, 4 Off Rota

• Approximately 37.5 hours per week
• Two early shifts: 5:30am - 4:30pm
• Two late shifts: 10:00am - 9:00pm
• Includes weekend working

What Will You Be Doing?

You’ll be supporting the wider transport and resource management teams, helping to keep customers informed, drivers organised and administrative processes running efficiently.

Your responsibilities will include:

• Delivering excellent customer service via telephone, email and SMS, handling enquiries and resolving complaints professionally.
• Supporting Resource Managers with daily communications, planning and administration.
• Maintaining accurate information across resource planning and customer management systems.
• Assisting with driver scheduling, overtime availability and resource planning.
• Coordinating driver training, including refresher courses, defensive driving and ADR renewals.
• Maintaining driver training records and capability matrices.
• Reviewing agency driver hours and processing authorised purchase orders.
• Raising and tracking purchase orders for driver medicals, drug and alcohol testing and external training.
• Investigating delivery discrepancies and reconciling products loaded against products delivered.Preparing reports and management information to support operational decision-making.
• Working closely with transport managers, training teams and other operational colleagues.

What Are We Looking For?

We're looking for someone who knows their way around a busy transport operation and takes pride in getting the details right.

You’ll need:

• Previous experience working within the transport industry.
• Excellent attention to detail and accuracy.
• A customer-focused approach with the confidence to handle enquiries and resolve issues.
• Strong organisational and administrative skills.
• The ability to communicate professionally with customers, colleagues and management.

It would be a bonus if you have:

• Experience in transport resource management or planning.
• Knowledge of ATOSS systems.
• Experience using purchase order systems.

Don't tick every desirable box? Don't let that stop you applying!

Sound Like Your Kind of Role?

If you're an organised, customer-focused administrator who enjoys the pace of transport and logistics, we'd love to hear from you.

Whether your current job title is Transport Administrator, Logistics Administrator, Customer Service Advisor, Planning Administrator or Resource Administrator, your experience could be a great match.