Logistics Planning & Customer Service Specialist

Confidential; Huddersfield; Presencial; GBP 26.000 - 28.000; Jornada completa

Descripción de la vacante

Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business in Huddersfield. You will support planning, dispatch and resource teams from the on-site control centre.

Key duties include handling queries, data input in planning/CRM systems, and maintaining records. The role requires attention to detail and experience with planning tools; hours are 37.5 per week, with a 4-on 4-off rota option.

Formación

• Customer service and admin background required.
• High attention to detail essential.
• Planning systems experience is a bonus.

Responsabilidades

• Handle customer queries by phone, email and SMS, investigate and resolve complaints and maintain clear records.
• Use planning and CRM systems to input data and reconcile products loaded vs delivered, investigate discrepancies.
• Support Resource Managers with stakeholder communications and maintaining the resource system.
• Review drivers’ hours submissions and manage purchase orders (drugs tests, driver medics, training).
• Plan periodic driver training and renewals, keep driver capability matrix up to date.
• Provide general admin support and produce summary plans for field managers.

Conocimientos

Customer service

Admin

Attention to detail

Herramientas

ATOSS system

PO systems

Descripción del empleo

Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business in Huddersfield. You will support planning, dispatch and resource teams from the on-site control centre.

Key duties include handling queries, data input in planning/CRM systems, and maintaining records. The role requires attention to detail and experience with planning tools; hours are 37.5 per week, with a 4-on 4-off rota option.