Customer Service Administrator

Reed; Bradford; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

50% employee discount

Healthcare plan

Overtime pay

Job summary

Reed in Bradford is seeking a Customer Service Administrator to join a busy team. You will handle orders, calls and deliveries, liaising with planning and delivery teams to ensure smooth operations and accurate records. The role requires a proactive communicator who can manage multiple tasks in a fast-paced environment.

This is a full-time, office-based position with a clear career path and supportive team culture. Working hours are Monday to Friday, 8:45am–5:00pm, with occasional overtime.

Qualifications

• Strong customer service and communication skills.
• Confident and professional telephone manner.
• Ability to work under pressure in a busy environment.
• Excellent organisational skills and attention to detail.
• Problem-solving ability with a proactive approach.
• Experience in a similar administrative or customer service role (preferred).
• 27 days holiday plus bank holidays (some required over Christmas).
• 50% employee discount on products.
• Access to a healthcare plan.
• Overtime opportunities paid at time and a half (particularly Oct–Nov, including Saturday shifts 9am–1pm).

Responsibilities

• Process customer orders accurately using internal systems.
• Handle a high volume of incoming calls (average 100 per day).
• Liaise with delivery teams to confirm and coordinate delivery dates.
• Communicate with planning teams (including external sites) to schedule deliveries.
• Work closely with pricing and sales departments to ensure smooth order processing.
• Provide customers with updates on orders, deliveries, and fitting appointments.
• Resolve customer queries related to orders and deliveries efficiently.
• Manage ad hoc complaints in the absence of the complaints team.
• Ensure all system records are updated with any order changes or updates.
• Collaborate with the sales team to support overall business operations.

Skills

Customer service

Communication

Telephone manners

Organisational skills

Problem solving

Job description

Customer Service Administrator (X3-1347571) Bradford, England

Salary: GBP24845 - GBP26500 per annum

Customer Service Administrator

Location: Bradford

Job Type: Full-time, Office-based

Due to continued growth our client is looking to add a highly organised and customer-focused Sales Administrator to join their busy team in Bradford. This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to manage a high volume of calls and enquiries while maintaining a positive and professional approach.

Day-to-day of the role:

• Process customer orders accurately using internal systems
• Handle a high volume of incoming calls (average 100 per day)
• Liaise with delivery teams to confirm and coordinate delivery dates
• Communicate with planning teams (including external sites) to schedule deliveries
• Work closely with pricing and sales departments to ensure smooth order processing
• Provide customers with updates on orders, deliveries, and fitting appointments
• Resolve customer queries related to orders and deliveries efficiently
• Manage ad hoc complaints in the absence of the complaints team
• Ensure all system records are updated with any order changes or updates
• Collaborate with the sales team to support overall business operations

Required Skills & Qualifications:

• Strong customer service and communication skills
• Confident and professional telephone manner
• Ability to work under pressure in a busy environment
• Excellent organisational skills and attention to detail
• Problem-solving ability with a proactive approach
• Experience in a similar administrative or customer service role (preferred)
• 27 days holiday plus bank holidays (some required over Christmas)
• 50% employee discount on products
• Access to a healthcare plan
• Overtime opportunities paid at time and a half (particularly Oct–Nov, including Saturday shifts 9am–1pm)

Working Hours:

• Monday to Friday, 8:45am – 5:00pm (45-minute lunch break)
• Office-based role (5 days per week, with occasional flexibility)