Customer Service Administrator

Osborne Appointments; Hatfield; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

Osborne Appointments is recruiting on behalf of a Hatfield client for a Customer Service Administrator role. You will handle inbound calls, process orders and provide general admin support in a busy office.

The position is 9am–5pm, Monday to Friday, with potential for a 4-day in-office week and 1 day working from home after training. Salary is £14.29 per hour, PAYE.

Qualifications

• Previous experience within a customer service / contact centre setting.
• Excellent attention to detail and ability to follow established processes.
• Strong organisational skills and the ability to manage a varied workload.

Responsibilities

• Handle inbound customer enquiries via telephone.
• Make outbound calls to customers where required.
• Process customer orders and maintain accurate documentation.
• Follow established processes to ensure work is completed from start to finish.
• Liaise with customers and internal teams to ensure orders progress smoothly.

Job description

OA are partnered with an exciting, growing business in Hatfield, Hertfordshire.

We are recruiting on behalf of this client who is currently hiring for Customer Service Administrator to join the team.

Are you someone who loves talking to customers & has previous experience in an office Customer Service setting?

Hours: Monday to Friday 9am until 5pm (with the potential for 4 days in the office, 1 day working from home - once the training period has been completed)

Location:Hatfield, Hertfordshire

Salary: £14.29 per hour, holiday pay accrued, PAYE Contract. This equates to £14.29 p/h on a 35 hour week.

Customer Service Administrator – Responsibilities

• Handle inbound customer enquiries via telephone
• Make outbound calls to customers where required
• Process customer orders
• Follow established processes to ensure work is completed accurately from start to finish
• Liaise with customers and internal teams to ensure orders progress smoothly
• Maintain accurate documentation and administrative records
• Provide general administrative support as required

Customer Service Administrator – What We're Looking For

• Previous experience within a customer service/contact centre role
• Excellent attention to detail with the ability to follow established processes accurately
• Strong organisational skills and the ability to manage a varied workload
• Confident communicating with customers and colleagues over the phone and via email
• Positive attitude with a genuine willingness to learn and develop
• Ability to pick up new systems and processes quickly
• Good IT skills including Microsoft Office, particularly Outlook and Excel

BARNTEMP

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