Customer Service Administrator

Silver Planet Group; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Job summary

A fantastic company in High Wycombe is seeking an experienced Customer Service Administrator. The role involves daily interaction with customers, managing inquiries, and ensuring service quality. The successful candidate will need strong communication and organizational skills, along with the ability to multi-task effectively.

Benefits

25 days holiday

Responsibilities

• Liaising with engineers for PPM and small works.
• Monitoring and updating customer portal for call actions.
• Investigating and resolving customer queries quickly.

Skills

Diary and geographical schedule management

Building relationships with customer base

Clear communication skills

Time management

Multi-tasking

Organisational skills

Job description

Our client, a fantastic company based in High Wycombe, is looking for an experienced and enthusiastic Customer Service Administrator to join their team.

The successful candidate will interact daily with customers both internal and external to provide and process information in response to enquiries and requests about products and services.

This role is paying up to £28,000 plus benefits including 25 days holiday.

Duties include

• Liaising with engineers to assist them in completing PPM and small works
• Monitoring and updating customer portal for call actions
• Ensure all callouts are completed in accordance with the client KPI and our own SLA
• Investigate and resolve customer queries or complaints quickly, updating customer portal and company CRM system
• Provide accurate customer invoicing
• Raising permits for engineer visits
• Create after service quotations as required
• Maintain accurate customer records on company CRM system
  
  

Skills/Experience

• Experience of diary and geographical schedule management preferable
• Proven record of building relationships with customer base
• Clear, accurate and timely communication skills
• Prioritise tasks and manage time effectively
• You must be able to multi-task and have excellent organisational skills
• Flexible within job role and be able to approach all tasks confidently
  
  

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.