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Client Services Administrator

DataCareers

Milton Keynes

On-site

GBP 22,000 - 28,000

Full time

30+ days ago

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Job summary

A leading company in administrative services is seeking a Client Services Administrator to provide high-quality support to programme participants. The role involves managing communications, resolving queries, and maintaining documentation. Ideal candidates will have strong customer service skills and proficiency in Microsoft Outlook, contributing to a collaborative team environment.

Qualifications

  • Experience in a customer service or support-focused environment.
  • Strong interpersonal skills and ability to build rapport.
  • Proficiency in Microsoft Outlook and database systems.

Responsibilities

  • Manage programme mailboxes and respond to queries.
  • Develop relationships with programme stakeholders.
  • Provide administrative support across various programme aspects.

Skills

Customer Service
Communication
Problem Solving
Time Management
Interpersonal Skills

Tools

Microsoft Outlook
Database Systems
Job description

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This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.

Key Responsibilities:

  • Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
  • Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
  • Liaise with global technical support teams to investigate and resolve participant-related issues.
  • Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
  • Provide ongoing administrative support across various aspects of the programme.
  • Support the maintenance of key documentation such as process guides, trackers, and client reports.
  • Offer assistance across other specialist departments and team projects when capacity allows.

Person Specification:

  • Proficiency in Microsoft Outlook and experience using database systems.
  • Background in a customer service or support-focused environment.
  • Strong interpersonal skills and the ability to build rapport with programme participants.
  • Excellent communication skills, both written and verbal.
  • Effective time and task management abilities.
  • Strong problem-solving skills and the ability to see participant queries through to resolution.
  • High attention to detail and commitment to quality.
  • Additional language skills (written and verbal) are advantageous but not essential.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.

Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Administrative and Customer Service
  • Industries
    Administrative and Support Services and Office Administration

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