Client Services Administrator

DataCareers; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in administrative services is seeking a Client Services Administrator to provide high-quality support to programme participants. The role involves managing communications, resolving queries, and maintaining documentation. Ideal candidates will have strong customer service skills and proficiency in Microsoft Outlook, contributing to a collaborative team environment.

Qualifications

• Experience in a customer service or support-focused environment.
• Strong interpersonal skills and ability to build rapport.
• Proficiency in Microsoft Outlook and database systems.

Responsibilities

• Manage programme mailboxes and respond to queries.
• Develop relationships with programme stakeholders.
• Provide administrative support across various programme aspects.

Skills

Customer Service

Communication

Problem Solving

Time Management

Interpersonal Skills

Tools

Microsoft Outlook

Database Systems

Job description

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This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.

Key Responsibilities:

• Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
• Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
• Liaise with global technical support teams to investigate and resolve participant-related issues.
• Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
• Provide ongoing administrative support across various aspects of the programme.
• Support the maintenance of key documentation such as process guides, trackers, and client reports.
• Offer assistance across other specialist departments and team projects when capacity allows.

Person Specification:

• Proficiency in Microsoft Outlook and experience using database systems.
• Background in a customer service or support-focused environment.
• Strong interpersonal skills and the ability to build rapport with programme participants.
• Excellent communication skills, both written and verbal.
• Effective time and task management abilities.
• Strong problem-solving skills and the ability to see participant queries through to resolution.
• High attention to detail and commitment to quality.
• Additional language skills (written and verbal) are advantageous but not essential.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Administrative and Support Services and Office Administration

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