Customer Service Administrator

Bluetown; Bishop's Stortford; On-site; GBP 23,000 - 24,000; Full time

Job summary

A leading financial educational services provider is seeking a Student Services Adviser in Bishop's Stortford. The role involves assisting students, managing records, and providing administrative support. Ideal candidates should possess strong communication skills and a proactive mindset, contributing to student satisfaction and retention.

Qualifications

• Experience in a student support, customer service, or administrative role preferred.
• Well-organised and adaptable to different tasks.

Responsibilities

• Act as the first point of contact for student inquiries.
• Manage student records and assist with documentation.
• Respond to student queries via phone, email, and live chat.

Skills

Strong communication and interpersonal skills

Good organisational and administrative abilities

Ability to handle multiple tasks

Proficiency in Microsoft Office

Proactive and problem-solving mindset

Experience in student support or customer service

Job description

Job Title: Student Services Adviser

Location: Bishop's Stortford (CM22 7TD)

Salary Range: GBP23,000 - GBP24,000 per annum

Job Type: Full time, Permanent

Working Hours: Monday to Friday 9.00 to 5.30

Simply Academy, a leading provider of financial educational services, is looking to add an experienced office administrator to their established student services support team.

Established in 2006, Simply Academy has quickly become one of the UK's leading training academies. Key to their success has been their fresh, vibrant, and friendly approach to delivering professional education programmes.

This is an exciting opportunity for someone enthusiastic about the development and progression of others. Your duties would include:

1. Student Assistance: Act as the first point of contact for student inquiries, offering guidance on course materials, enrolment, and general support.
2. Administrative Support: Manage student records, course registrations, and assist with documentation and certifications.
3. Customer Service: Respond to student queries via phone, email, and live chat professionally and promptly.
4. Problem Resolution: Address student concerns effectively, ensuring issues are resolved efficiently or escalated when necessary.
5. Team Collaboration: Work closely with the Student Services team, trainers, and other departments to provide a seamless student experience.
6. Student Engagement: Contribute to student retention and satisfaction by offering proactive support and encouragement.

Required skills:

1. Strong communication and interpersonal skills
2. Good organisational and administrative abilities
3. Ability to handle multiple tasks and prioritise workloads effectively
4. Proficiency in Microsoft Office and CRM systems
5. A proactive and problem-solving mindset
6. Experience in a student support, customer service, or administrative role (preferred but not essential)

We are looking for a friendly, approachable person who would work well in a fast-paced role, is well-organised, and able to adapt to different tasks day-to-day. If this sounds like you, please apply now to find out more.

*In line with our Safer Recruitment Policy 2022, Simply Academy will request a Disclosure and Barring Service (DBS) check as a condition of employment and will conform with statutory and non-statutory guidance contained in 'Keeping Children Safe in Education 2022.'

Please click 'APPLY' to submit your CV and Cover Letter for the role.

Candidates with relevant experience or job titles such as: Customer Service Assistant, Administrator, Office Administrator, Administrative Assistant, Education Administrator, Student Services Assistant, Client Services Executive, Office Coordinator, Business Administrator, Office Assistant, or Office Coordinator may also be considered for this role.