Customer Service Administrator

TN United Kingdom; Bishop's Stortford; On-site; GBP 23,000 - 24,000; Full time

Job summary

Une entreprise de formation de premier plan cherche à recruter un administrateur de bureau pour son équipe de soutien aux étudiants. Le candidat idéal aura d'excellentes compétences en communication et en organisation, et sera capable de gérer plusieurs tâches dans un environnement dynamique. Ce rôle implique d'assister les étudiants, de gérer les documents et de collaborer avec divers départements pour assurer une expérience fluide.

Qualifications

• Compétences en communication et interpersonnelles solides.
• Bonnes capacités organisationnelles et administratives.
• Expérience en soutien aux étudiants ou service client préférée mais non essentielle.

Responsibilities

• Assistance aux étudiants et gestion des dossiers.
• Soutien administratif et réponse aux requêtes des étudiants.
• Collaboration avec l'équipe des services aux étudiants.

Skills

Communication

Organisation

Problèmes de résolution

Gestion de plusieurs tâches

Proactivité

Tools

Microsoft Office

Systèmes CRM

Job description

Location: Bishop’s Stortford (CM22 7TD)

Salary Range: £23,000 – £24,000 per annum

Job Type: Full time, Permanent

Working Hours: Monday to Friday 9.00 to 5.30

Simply Academy, a leading provider of financial educational services, is looking to add an experienced office administrator to their established student services support team.

Established in 2006, Simply Academy has become one of the UK’s leading training academies. Their success is driven by their vibrant and friendly approach to delivering professional education programs.

This is an exciting opportunity for someone enthusiastic about the development and progression of others. Your duties would include:

1. Student Assistance: Act as the first point of contact for student inquiries, guiding on course materials, enrolment, and support.
2. Administrative Support: Manage student records, course registrations, and assist with documentation and certifications.
3. Customer Service: Respond to student queries via phone, email, and live chat professionally and promptly.
4. Problem Resolution: Address student concerns effectively, resolving issues or escalating when necessary.
5. Team Collaboration: Work closely with the Student Services team, trainers, and other departments for a seamless student experience.
6. Student Engagement: Contribute to student retention and satisfaction through proactive support and encouragement.

Required skills:

• Strong communication and interpersonal skills
• Good organisational and administrative abilities
• Ability to handle multiple tasks and prioritise workloads effectively
• Proficiency in Microsoft Office and CRM systems
• A proactive and problem-solving mindset
• Experience in a student support, customer service, or administrative role (preferred but not essential)

We seek a friendly, approachable individual who works well in a fast-paced environment, is well-organised, and adaptable to various tasks daily. If this describes you, please apply now to learn more.

*In line with our Safer Recruitment Policy 2022, Simply Academy will require a DBS check as a condition of employment, complying with guidance in ‘Keeping Children Safe in Education 2022’.

Please click ‘APPLY’ to submit your CV and Cover Letter for this role.

Candidates with experience or titles such as Customer Service Assistant, Administrator, Office Administrator, Student Services Assistant, Client Services Executive, Office Coordinator, Business Administrator, Office Assistant, or similar may also be considered.