Customer Service Administrator

TN United Kingdom; High Wycombe; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their team in High Wycombe. In this role, you will ensure customer orders are fulfilled efficiently and manage customer data effectively. You will also handle inquiries, process orders, and resolve issues, all while maintaining strong customer relationships. This position offers a competitive salary and benefits, including life assurance and generous annual leave. If you have a background in customer service and are self-motivated, this opportunity could be the perfect fit for you.

Benefits

Life Assurance 3x salary

Pension scheme

25 days annual leave plus Bank Holidays

Qualifications

• Experience in customer service or client-facing roles.
• Knowledge of SAP and Microsoft Office at an intermediate level.

Responsibilities

• Ensure timely and efficient customer order satisfaction.
• Manage core customer data and handle complaints.
• Process orders and maintain stock levels.

Skills

Customer Service

SAP Knowledge

Microsoft Office (Excel, Word, Outlook)

IT Skills

Organizational Skills

Tools

SAP

Microsoft Excel

Job description

Customer Service Administrator, High Wycombe

Client: [Client details not provided]

Location: High Wycombe, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: a2fab666dfde

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Your new company

A well-established organisation currently based in High Wycombe but moving to Princes Risborough in Summer '25.

Your new role

As the Customer Service Representative, you will be responsible for ensuring that customer orders are satisfied in a timely and efficient manner, that stock availability is maximised by controlling customer balances according to set targets, and to effectively perform daily administration duties.

• Dealing with customer enquiries via telephone and e-mail.
• Processing customer orders and monitoring stock levels.
• Managing core customer data.
• Reviewing wash plans daily and maintaining order changes for planning.
• Demand and supply planning.
• Resolving depot errors and correcting systems and reports.
• Reconciliation of depot recollection variances.
• Balancing customer orders across wash depots for efficient order fulfilment.
• Handling customer complaints.
• Processing Process 901 recollection entries on SAP daily for relevant wash depots.
• Maintaining and issuing internal reports weekly and monthly.
• Booking transport as required.
• Undertaking any duties commensurate with the level and expectations of this post, with tasks varying to meet changing service requirements.

What you'll need to succeed

• Experience in the food / fresh produce industry or retail sector.
• Customer Service / Client-facing background.
• Knowledge of SAP preferred.
• Ability to use Microsoft Office products (Excel / Word / Outlook) at an intermediate level.
• Ability to develop strong customer relationships and handle difficult situations.
• Proficient IT skills, especially MS Excel.
• Self-motivated and results-oriented.
• Well-organized with a methodical approach and attention to detail.

What you'll get in return

• Highly competitive salary up to £30,000.
• Life Assurance 3x salary.
• Pension scheme.
• 25 days annual leave plus Bank Holidays.