Customer Service Administrator

Canal & River Trust; Warwick; Remote; GBP 25,000 - 29,000; Full time

Job summary

A leading charity is seeking a Customer Service Administrator to deliver excellent customer service while working from home. The role involves managing customer inquiries, providing administrative support, and ensuring effective communication. The ideal candidate will have strong customer service experience and administrative skills. This position offers opportunities for personal development and a competitive pension scheme.

Benefits

Competitive pension scheme

Holiday entitlement

Personal development awards

Employee benefits

Volunteering leave

Access to leisure facilities

Qualifications

• Experience in customer service, handling inquiries via multiple channels.
• Strong administrative skills and excellent communication.

Responsibilities

• Manage customer enquiries via telephone, email, and notice boards.
• Provide administrative support including minute taking and training records management.

Skills

Customer Service

Communication

Administration

Problem Solving

Tools

CRM System

SAP

MS Office

Job description

Join to apply for the Customer Service Administrator role at Canal & River Trust

Job Purpose

Working Hours: 37 Hours Per week, Monday - Friday

Salary: £25,153 (£4k Inner London Allowance per year if home location within the London area, or £2k Outer London Allowance per year if home location is in the outer London area.)

Location: Home working with occasional travel to Little Venice, London Hub

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays a part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

About The Role

The Customer Service Administrator is responsible for delivering excellent customer service. This involves supporting customers via telephone, email, and online notice boards, as well as providing general administration and financial support to the regional team.

You will work from home and should be confident and comfortable doing so permanently. Attendance at the Little Venice London or Milton Keynes hubs for monthly meetings is required. Interviews will be held in person at the Little Venice hub.

Key Responsibilities

• Manage all customer enquiries professionally via telephone, email, and notice boards.
• Resolve customer issues promptly using our CRM system Sugar.
• Communicate updates on restrictions, closures, and notices online.
• Book lock passages and moorings through online systems.
• Log reports of faults and liaise with contractors for updates.
• Work with the insurance team on claims.
• Record incidents and near misses in our health and safety system.
• Create and distribute communication via notice boards, social media, and website.
• Organize events and functions on the waterway.
• Provide administrative support including minute taking and training records management.
• Produce reports and maintain organized records (e.g., SharePoint).
• Use SAP for financial transactions like purchase orders and invoices.
• Promote diversity and inclusion in all activities.

Candidate Profile

• Experience in customer service, handling inquiries via multiple channels.
• Strong administrative skills.
• Excellent communication skills, professional and helpful.
• Ability to handle difficult situations calmly.
• Proficient in MS Office applications.
• Patience, tact, diplomacy, and good prioritization skills.
• Ability to create positive customer interactions.
• Understanding of safety protocols.

Additional Information

We offer a competitive pension scheme, holiday entitlement, personal development awards, employee benefits, volunteering leave, and access to leisure facilities. We value diversity and encourage applicants from all backgrounds.

Interested candidates are encouraged to apply early as we reserve the right to close the vacancy early.

Learn more about us at our website.