Customer Service Administrator

Silver Planet Group; High Wycombe; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in High Wycombe is seeking an experienced Customer Service Administrator to enhance their team. The role involves daily interaction with customers, managing enquiries, and ensuring service delivery meets client expectations. Ideal candidates will possess strong communication and organisational skills, with a proven ability to build customer relationships.

Benefits

25 days holiday

Qualifications

• Experience in diary and geographical schedule management preferable.
• Proven record of building relationships with customer base.
• Ability to prioritise tasks and manage time effectively.

Responsibilities

• Liaise with engineers to assist in completing PPM and small works.
• Investigate and resolve customer queries or complaints quickly.
• Maintain accurate customer records on company CRM system.

Skills

Communication skills

Organisational skills

Multi-tasking

Job description

Our client, a fantastic company based in High Wycombe, is looking for an experienced and enthusiastic Customer Service Administrator to join their team.

The successful candidate will interact daily with customers both internal and external to provide and process information in response to enquiries and requests about products and services.

This role is paying up to £28,000 plus benefits including 25 days holiday.

Duties include

• Liaising with engineers to assist them in completing PPM and small works
• Monitoring and updating customer portal for call actions
• Ensure all callouts are completed in accordance with the client KPI and our own SLA
• Investigate and resolve customer queries or complaints quickly, updating customer portal and company CRM system
• Provide accurate customer invoicing
• Raising permits for engineer visits
• Create after service quotations as required
• Maintain accurate customer records on company CRM system

Skills/Experience

• Experience of diary and geographical schedule management preferable
• Proven record of building relationships with customer base
• Clear, accurate and timely communication skills
• Prioritise tasks and manage time effectively
• You must be able to multi-task and have excellent organisational skills
• Flexible within job role and be able to approach all tasks confidently

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.