Customer Service Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading housebuilder in Milton Keynes is seeking a Customer Service Administrator to support their team with administrative tasks related to customer issues. The role involves logging information, processing invoices, and maintaining positive relationships with customers and suppliers.

Qualifications

• Experience in a fast-paced Customer Service environment.
• Ability to work collaboratively and independently.

Responsibilities

• Support Customer Service team with administrative duties.
• Log information onto Dynamics and raise paperwork.
• Maintain positive interactions with customers and suppliers.

Skills

Interpersonal Skills

Problem Solving

Collaboration

Tools

Dynamics

Job description

Kenna Recruitment has a new, exciting opportunity for an experienced Customer Service Administrator to join one of the UK's Leading Housebuilders in their stunning Head Office in Milton Keynes.

Job summary/Purpose

The Customer Service Administrator supports the Customer Service team with administrative duties related to resolving customer issues, tasks, and complaints after customers move into their new homes. Responsibilities include logging information onto Dynamics, raising paperwork for invoices and contra-charges, processing cheque requests, allocating works to Customer Support Operatives, suppliers, or subcontractors, and ordering and chasing materials.

The role requires familiarity with the provided technology and adherence to relevant processes, procedures, health and safety regulations.

Note: This is a full-time, office-based role.

Primary Responsibilities

1. Act as an inspiring role model in delivering excellent customer service.
2. Maintain positive interactions with customers, subcontractors, and suppliers.
3. Demonstrate integrity and professionalism, fostering a collaborative and encouraging environment.

Achievement of Business Objectives and Priorities

1. Complete work independently within SLA timeframes.
2. Allocate emails from the CS inbox appropriately within the team.
3. Organize and allocate works to ensure resolution within SLA timeframes.
4. Order and chase materials promptly.
5. Log information onto Dynamics efficiently.
6. Produce and issue reports to support issue resolution.
7. Raise accurate paperwork for invoices, contra-charges, and cheque requests.
8. Build collaborative relationships with other functions, subcontractors, and suppliers to meet expectations and improve services.

Experience Required

1. Strong interpersonal and relationship-building skills.
2. Ability to work collaboratively and independently.
3. Prior experience in a fast-paced Customer Service environment.
4. Ability to remain calm and resilient under pressure.
5. Proactive in prioritizing tasks and problem-solving.