Client Services Administrator

Intertek; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Client Services Administrator, responsible for coordinating audits and maintaining client relationships in the UK and Ireland. The role requires strong communication, organisational skills, and a commitment to exceptional client service. You will work in a dynamic environment with opportunities for career development and be part of a diverse global team.

Benefits

Competitive salary/benefits

Development and career opportunities

Qualifications

• Organised, detail-oriented professional with excellent communication skills.
• Ability to multitask and work independently.

Responsibilities

• Coordinate the allocation of audits and manage client relationships.
• Respond to client queries and ensure service level agreements are met.
• Create and process invoices, support internal teams.

Skills

IT literacy

Communication

Customer service

Prioritisation

Problem-solving

Job description

We are recruiting for a Client Services Administrator who will be responsible for coordinating the allocation of audits. You will ensure productive client relationships, handling coordination issues and effective delivery of audits meeting customer expectations.

ABOUT YOU

We are seeking an organised, detail-oriented professional with a passion for delivering exceptional client service. You will have excellent communication skills, a positive attitude, and the ability to multitask. We are looking for someone with the ability to stay organised and be able to work independently when needed.

Required skills and experience:

• Good IT literacy skills
• The ability to effectively communicate
• Excellent customer service skills
• Enhanced prioritisation skills
• Problem-solving with a continuous improvement mindset

ABOUT THE OPPORTUNITY

The Client Services Administrator role within the Business Assurance team is responsible for coordinating customer relations and allocation of audits in the UK and Ireland for well-known British Farming Customer & other stakeholders. Ensuring productive client relationships, handling coordination issues and effective delivery of audits meeting customer expectations.

Key activities:

• To build and maintain good working relationships with key stakeholders in the office and field, to maximize the delivery of work in an efficient and competent manner
• To keep up to date with both administration and database management in relation to audits booking, Nonconformance management, Payments & other client interactions
• To respond to queries in relation to Clients in a polite and professional manner, ensuring that all enquiries are dealt with promptly and satisfactorily resolved (by email or telephone).
• Point of Contact to ensure queries about our service offerings are handled, including customer management.
• Developing strong working relationships with Intertek offices worldwide. Gaining knowledge of services and Standards offered by Intertek.
• Ensuring service level agreements are monitored and maintained.
• Providing pro-active support to internal (sales, audit and technical teams) and external stakeholders.
• Support investigations into any complaints and non-conformity actions.
• Creating and processing invoices.
• Assisting with the update of client platforms.
• Aid with client retention to ensure we maintain client numbers and revenue.
• Collaborate with the Finance team, assisting with client queries and chasing Purchase Orders.
• Having an awareness of labour and workplace policies, e.g. Modern Slavery (not a pre-employment requirement)

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment

We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.