Parts & Customer Service Administrator

Liebherr Group; Biggleswade; On-site; GBP 25,000 - 30,000; Full time

Job summary

A permanent vacancy for a Parts & Customer Service Administrator at a leading company in Biggleswade. This role involves effective procurement and sales of machine parts, ensuring maximum commercial recovery from service engineers’ times. The successful candidate will promote parts quotations, manage urgent issues, and work closely with customers and internal teams.

Benefits

Competitive salary and benefits

Training and personal development

Qualifications

• Experience in construction plant or transport industry preferred.
• Effective communicator verbally and by email.
• Strong customer service ethic.

Responsibilities

• Prepare parts quotations and sales orders.
• Liaise with customers and service engineers.
• Organize documentation for easy retrieval.

Skills

Communication

Customer Service

Teamwork

Job description

Join to apply for the Parts & Customer Service Administrator role at Liebherr Group

5 days ago Be among the first 25 applicants

Join to apply for the Parts & Customer Service Administrator role at Liebherr Group

A permanent vacancy has arisen within our Maritime Crane department in Biggleswade for a Parts & Customer Service Administrator. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring effective procurement and sales of machine parts, while helping ensure maximum commercial recovery from service engineers’ times.
This role will contribute in minimising the work-in-progress stock levels along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities As a Parts & Customer Service Administrator

• Promote and prepare parts quotations and sales orders.
• Ensure all urgent parts and aftersales issues are dealt with and progressed.
• Progress and chase supplier orders and back orders.
• Participate in taking calls from customers, liaise with service engineers, all members of the Maritime Crane department sales and after-sales team and all other company personnel as appropriate.
• Enter new parts details onto the system to provide information and pricing to enable effective ordering.
• Effectively operate My Liebherr systems to identify spare parts.
• Collate information sufficient to support an internal or external invoice.
• Actively recover necessary information from different sources when this is observed as being required.
• Organise documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
• Undertake to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
• Undertake training as required by the company from time to time, both at the workplace and off site, including overseas.
• Perform and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
• Raise Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
• Prepare travel and training plans for MCC Sales and After Sales staff.
• Undertake some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
• Arrange and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
• Identify and implement improvements to the after-sales administration process.
• Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements.
• Prepare risk assessments and method statements and implement safe systems of work as necessary.
  
  

To be successful in the role of a Parts & Customer Service Administrator

• Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
• Be an effective communicator verbally and by email at all levels
• Have a strong customer service ethic with a positive and proactive approach
• Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration
  
  

Our Offer

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development
  
  
  

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.

The Company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)

Contact
Aleksandra Szczepanska
[e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Liebherr Group by 2x

Get notified about new Customer Service Administrator jobs in Biggleswade, England, United Kingdom.

Luton, England, United Kingdom 2 weeks ago

Luton, England, United Kingdom 2 weeks ago

Milton Keynes, England, United Kingdom 2 weeks ago

Milton Keynes, England, United Kingdom 1 week ago

Biggleswade, England, United Kingdom 2 weeks ago

St Albans, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 1 month ago

Cambridge, England, United Kingdom 2 weeks ago

Milton Keynes, England, United Kingdom 1 week ago

Ampthill, England, United Kingdom 1 week ago

Customer Service Co-ordinator - Fixed Term

Milton Keynes, England, United Kingdom 5 days ago

Huntingdon, England, United Kingdom 4 days ago

Cambridge, England, United Kingdom 1 week ago

Hertfordshire, England, United Kingdom 3 weeks ago

Leighton Buzzard, England, United Kingdom 3 weeks ago

Hertfordshire, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 1 week ago

Cambridgeshire, England, United Kingdom 1 week ago

Ampthill, England, United Kingdom 4 weeks ago

Cambridge, England, United Kingdom 3 weeks ago

Huntingdon, England, United Kingdom 1 week ago

Milton Keynes, England, United Kingdom 2 weeks ago

Bishop's Stortford, England, United Kingdom 1 month ago

Luton, England, United Kingdom 2 days ago

Hatfield, England, United Kingdom 1 week ago

Luton, England, United Kingdom 2 weeks ago

Hemel Hempstead, England, United Kingdom 5 days ago

St Albans, England, United Kingdom 2 days ago

Huntingdon, England, United Kingdom 2 days ago

Customer Service Manager, Medical Devices

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.