Customer Service Administrator

TN United Kingdom; Godalming; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading logistics company near Godalming is seeking a Customer Service Administrator. The role involves being the first point of contact for customers, ensuring smooth operations, and providing high-level customer service. Join a friendly team and enjoy benefits like 20 days holiday plus bank holidays and a pension.

Benefits

20 days holiday plus bank holidays

Pension

Friendly and sociable team

Qualifications

• Previous experience in a customer service role, preferably in logistics.
• Excellent verbal and written communication skills.

Responsibilities

• Answering incoming calls and addressing customer queries professionally.
• Checking consignment statuses and updating customers on their deliveries.
• Making outbound calls to schedule deliveries.

Skills

Communication

Problem Solving

Job description

Customer Service Administrator, Godalming

Join a highly successful logistics company near Godalming as a Customer Service Administrator. If you have a passion for customer service and thrive in a fast-paced environment, this could be the role for you!

Benefits: 20 days holiday plus bank holidays, pension, friendly and sociable team.

Overview: You will be the first point of contact for customers, supporting and assisting to ensure smooth operations of our client's services.

Daily duties include:

• Answering incoming calls and addressing customer queries professionally.
• Checking consignment statuses and updating customers on their deliveries.
• Making outbound calls to schedule deliveries for homes and businesses.
• Maintaining regular communication with customers to ensure they feel valued.
• Sharing updates on offers and promotions to enhance engagement.
• Providing high-level customer service related to deliveries and collections.
• Escalating significant issues to the Customer Service Manager when necessary.
• Performing accurate data entry for new jobs into the system.

Skills and experience required:

• Previous experience in a customer service role, preferably in logistics.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-focused approach.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.

If interested, apply now or email Annie at [email address].

Office Angels is an employment agency committed to equal opportunities. We value diversity and are dedicated to creating an inclusive environment where everyone can thrive. Please let us know if you require reasonable adjustments during the application process.