Customer Service Administrator

Office Angels; Godalming; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading logistics company near Godalming is seeking a Customer Service Administrator who thrives in a fast-paced environment. This role involves handling customer inquiries, providing support, and ensuring smooth operations. The ideal candidate will have strong communication skills and a customer-focused mindset. Join a friendly team with benefits including 20 days of holiday and a pension scheme.

Benefits

20 days holiday + bank holidays

Pension

Friendly sociable team

Qualifications

• Previous experience in a customer service role required.
• Logistics experience would be desired.

Responsibilities

• Answer incoming calls and address customer queries.
• Check the status of consignments and keep customers updated.
• Perform data entry for new jobs into the system accurately.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Service Administrator

Do you have a passion for customer service?? Do you thrive working in a fast-paced environment?? Keep reading as this could be for you!

Godalming - Free parking on site (MUST BE ABLE TO DRIVE! )

Salary: £24,000-£26,000

Hours: Monday -Friday 8am -5pm + x1 Saturday per month

Benefits: 20 days+BH , pension, friendly sociable team!

Overview:

Join a highly successful Logistics company based near Godalming!

As a Customer Service Operator, you will play a crucial role in ensuring the smooth operation of our client's services. You will be the first point of contact for customers, providing support and assistance to meet their needs.

Sounds interesting...what will my duties look like?

Daily duties:

• Answer incoming calls and address customer queries with professionalism and care.


• Check the status of consignments and keep customers updated on their deliveries.


• Make outbound calls to schedule deliveries for homes and businesses.


• Maintain regular communication with our customer base, ensuring they feel valued.


• Share updates on offers and promotions to enhance customer engagement.


• Provide the highest level of service by assisting with inquiries related to deliveries and collections.


• Escalate any significant customer service issues to the Customer Service Manager as needed.


• Perform data entry for new jobs into the system accurately and efficiently.

Sounds good? what are they looking for??

Skills/ Experience:

• Previous experience in a customer service role (Logistics experience would be desired)


• Excellent communication skills, both verbal and written.


• Strong problem-solving abilities and a customer-focused mindset.


• Ability to work in a fast-paced environment while maintaining attention to detail.

If you think this is the role for you, apply now or email Annie at [e-mail].

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.