Customer Service Administrator

Omega Plc; Gloucester; On-site; GBP 21,000 - 22,000; Full time

Job summary

Omega Plc is seeking a Customer Service Administrator for a contract opportunity in Tewkesbury. The role involves supporting customer repair and order processing in a busy engineering and manufacturing environment, with emphasis on accuracy and high-quality service.

The hourly rate is up to £15.60, and the candidate should be highly organized and detail-oriented. The ideal candidate will have experience in administration, order processing or a similar transactional role, with strong data-entry

Qualifications

• Experience in administration, customer service or order processing.
• Strong attention to detail and accuracy when handling large volumes of information.
• Ability to manage multiple priorities and customer requirements.

Responsibilities

• Processing and acknowledging customer repair orders accurately and efficiently.
• Reviewing customer orders and contracts to capture all requirements.
• Verifying and applying export control requirements where applicable.
• Maintaining customer-specific order information and documentation.
• Supporting the setup of new customer accounts with the Finance team.
• Providing updates on repair orders and work-in-progress.
• Ensuring customer and repair records are accurate.

Skills

Customer service

Data entry

Order processing

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Administrator Contract Opportunity Tewkesbury Up to £15.60 p/h Highly organised and detail-oriented administrator required by industry leading client, to support customer repair and order processing activities within a busy engineering and manufacturing environment. This is an excellent opportunity for someone with strong administrative and data-entry skills who enjoys working in a fast-paced setting where accuracy and customer service are key.

Main Duties

• Processing and acknowledging customer repair orders accurately and efficiently.
• Reviewing customer orders and contracts, ensuring that all requirements are correctly captured.
• Verifying and applying export control requirements where applicable.
• Maintaining customer-specific order information and documentation.
• Supporting the setup of new customer accounts in collaboration with the Finance team.
• Providing updates on repair orders and work-in-progress.
• Ensuring that all customer and repair records are maintained to a high standard of accuracy.

Ideal candidate will be able to demonstrate the following

• Previous experience in administration, customer service, order processing, or a similar transactional role.
• Strong attention to detail and ability to work accurately with large volumes of information.
• Comfortable managing multiple priorities and customer requirements.
• Proficient with using Microsoft Office and with and processing customer data.
• Previous experience within engineering, manufacturing, repairs, logistics, or supply chain environments would be advantageous.

If you already a Customer Order Administrator, Order Processing Administrator, Sales Administrator, Customer Repair Administrator you may also be suitable for this role.