Sales Administrator

First Choice Recruitment Services; Tewkesbury; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Job summary

First Choice Recruitment Services is seeking a Sales Administrator in Tewkesbury for a permanent, full-time role. You will support customers by processing orders, managing accounts, and handling office paperwork to keep daily operations running smoothly.

The role involves end-to-end orders management, pre- and post-order support, and collaboration with despatch, manufacturing and finance teams to ensure accurate invoicing and on-time shipments.

Qualifications

• Previous experience in a busy engineering sales admin role.
• Proficiency in Microsoft Office, especially Excel; strong organization and attention to detail.
• Excellent written and verbal communication; able to liaise with internal teams.

Responsibilities

• Process customer orders, check pricing, and verify payment details.
• Generate quotes and follow up on enquiries with suppliers to ensure delivery.
• Provide frontline customer support via phone and email on product availability and delivery dates.
• Maintain CRM records, sales files, and generate periodic reports.
• Coordinate with despatch, manufacturing and finance to ensure on-time shipments and invoicing.
• Perform additional duties as required by line manager or MD.

Skills

Order processing

Quotes handling

Customer service

CRM familiarity

Microsoft Excel

Organization

Communication

Teamwork

Attention to detail

Tools

CRM software

Job description

Sales Administrator

Tewkesbury, Permanent, Full time

Salary £28/30k doe.

Purpose of this role:

Support customer by processing orders, managing customer accounts, and handling office paperwork to keep daily operations running smoothly.

Start-to-finish orders management, pre- and post-order customer service (priority: customer care, satisfaction, and retention).

Supporting with business development activities when time allows

• Order Processing: Entering customer purchase orders, checking pricing, and verifying payment details.
• Generating Quotes: Promptly following a customer enquiry. Liaising with suppliers both internal and external to ensure the best delivery. Following up quotes
• Customer Support: Answering phone or email queries regarding product availability, delivery dates, and after-sales care.
• Record Keeping: Updating CRM system, maintaining accurate sales files, and generating periodic reports.
• Department Coordination: Communicating with despatch, manufacturing and finance teams to ensure on-time shipments and invoicing
• General: Any other duties which the employee may be required to perform by their line manager or MD

• Previous experience of working in a busy engineering sales admin role
• Written and verbal communication skills – clear and precise
• Proficiency in Microsoft Office (especially Excel), strong organization, clear telephone communication, and attention to detail.
• Inter-personal skills and the ability to liaise Ability to work in a team
• Ability to follow instructions
• Ability to manage own workload in a timely manner

• Efficiency of sales admin
• Accuracy in all recorded information
• Feedback from customers

• Timekeeping, attendance
• Communication skills
• Attitude and initiative

On site parking available.

Hours 8.45-4.45 Monday to Thursday and 3.15pm finish on a Friday.