Support Co-ordinator

Akzonobel; Altrincham; On-site; GBP 21,000 - 30,000; Full time

Job summary

AkzoNobel is recruiting a proactive Support Co-ordinator - Stores to join our Customer Operations team across UK stores. You’ll own store enquiries from initiation to resolution, ensuring SLAs are met and communication remains clear.

You’ll work with Stores, Sales and Support Centre to resolve issues and drive improvements. The role suits a customer-focused problem-solver with strong communication, problem-solving and analytical skills, proficient in MS Office and CRM systems, able to manage

Qualifications

• Previous experience in customer service, support, retail or operations.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to build relationships across teams.
• Ability to manage multiple priorities in a busy environment.
• High attention to detail with accuracy.
• Proficient in MS Office and customer management systems.

Responsibilities

• Own store enquiries from initiation through to resolution within SLA.
• Escalate issues to appropriate teams and track progress to completion.
• Build relationships with Stores, Sales and Support Centre functions.
• Maintain knowledge base with accurate information.
• Provide guidance on systems, processes and store procedures.
• Keep Case Management records accurate and up to date.
• Contribute to root cause analysis and continuous improvement.
• Analyse customer feedback and operational data to inform decisions.
• Uphold AkzoNobel service standards and ways of working.

Skills

Customer service

Communication

Problem-solving

Analytical thinking

Relationship-building

Attention to detail

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

Requisition ID56595-Posted10/23/2026-Altrincham, Manchester Road- Posting Country:State (1) -G8

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

At AkzoNobel, we're passionate about creating a customer-focused culture where colleagues feel supported, valued, and empowered to succeed. We are looking for a highly organised and customer-centric Support Co-ordinator - Stores to join our Customer Operations team and play a key role in supporting our network of stores across the UK.

This is a fast-paced and varied role where you'll act as a central point of support for operational, commercial, technical and sales-related queries, helping store colleagues deliver an exceptional customer experience while identifying opportunities for continuous improvement.

What You'll Be Doing

As a Support Co-ordinator, you'll take ownership of store enquiries and requests from initiation through to resolution, ensuring service levels are achieved and communication remains clear throughout. You'll work closely with stakeholders across the business to resolve issues, share insights, and drive improvements.

Key responsibilities include:

• Managing store requests and queries, ensuring timely resolution within agreed service level agreements.
• Escalating issues to the appropriate teams and monitoring progress through to completion.
• Building strong relationships with stakeholders across Stores, Sales and Support Centre functions.
• Supporting and maintaining the business Knowledge Database, ensuring information remains accurate and up to date.
• Providing guidance and support on systems, processes and store procedures.
• Maintaining accurate records within the Case Management system and identifying opportunities for process improvements.
• Contributing to root cause analysis and continuous improvement initiatives.
• Analysing customer feedback and operational data to support business decision-making.
• Championing AkzoNobel service standards and ways of working.
• Supporting colleagues across a wide range of Customer Operations activities to ensure an excellent customer experience.

What We’re Looking For

We're seeking a proactive problem solver who enjoys working collaboratively and thrives in a customer-focused environment.

You’ll ideally have:

• Previous experience within a customer service, support, retail or operational environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• The ability to build positive working relationships across multiple teams.
• Confidence managing multiple priorities within a busy environment.
• Strong attention to detail and a commitment to accuracy.
• Good working knowledge of Microsoft Office applications and customer management systems.
• A customer-first mindset with a genuine passion for delivering outstanding service.
• The ability to adapt quickly to changing priorities and business needs.

Why Join Us?

This is an excellent opportunity to join a collaborative and supportive team where you'll have genuine ownership, variety, and the opportunity to influence service improvements across a national store network. You'll work with stakeholders across the business, contribute to continuous improvement initiatives, and play a key role in helping us deliver a brilliant experience for both colleagues and customers.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.