Support Centre/Sales Process Coach

Akzonobel; Falkirk; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus scheme

Pension contribution

Holiday allowance with optional extra

Employee discounts on AkzoNobel brands

Career development and learning

Inclusive culture

Job summary

AkzoNobel in Falkirk, GB, is seeking a motivated Support Centre / Sales Process Coach to drive process improvement and ensure compliance across our Support Centre and Sales teams.

You’ll coach colleagues, analyse data for trends, and partner with internal and 3rd party stakeholders to deliver best practice while maintaining ISO standards and risk controls.

Qualifications

• Previous experience in a customer-facing, support centre, sales or operational environment.
• Strong knowledge of business processes, systems and controls.
• Excellent analytical skills with ability to interpret data and identify trends.
• Strong stakeholder management and communication skills.
• The confidence to coach, challenge and influence colleagues at all levels.
• Advanced Microsoft Office skills, particularly Excel.
• Experience using Microsoft Dynamics or similar business systems.
• The ability to work independently, manage priorities and drive results.
• Experience in risk management, compliance or continuous improvement environments would be advantageous but is not essential.

Responsibilities

• Coaching and supporting Support Centre colleagues and Sales teams on processes, controls and compliance requirements.
• Acting as the first point of contact for process-related queries and escalation support.
• Monitoring compliance against key controls, procedures and self-assessment frameworks.
• Analysing data to identify trends, risks, knowledge gaps and opportunities for improvement.
• Producing reports and insights to support decision-making and performance improvements.
• Supporting investigations into process exceptions, compliance concerns and operational risks.
• Working closely with 3rd party business partners to ensure all store transactions are accounted for.
• Liaising with internal stakeholders to drive continuous improvement initiatives.
• Helping maintain ISO compliance and alignment with the AkzoNobel Risk Control Matrix.
• Supporting monthly reporting activities and wider Continuous Improvement projects.

Skills

Customer-facing experience

Analytical skills

Stakeholder management

Coaching and influencing

Excel

Microsoft Dynamics

Independent prioritization

Tools

Microsoft Dynamics

Job description

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Support Centre / Sales Process Coach

Location: Altrincham

Competitive Salary + Bonus + Excellent Benefits

At AkzoNobel, we're dedicated to creating a better future through sustainable innovation. Home to trusted brands such as Dulux, International, Sikkens and Cuprinol, we're proud to colour people's lives and protect what matters most. We're currently looking for a Support Centre Sales Process Coach to join our Continuous Improvement team. This is a fantastic opportunity for someone with strong operational knowledge, excellent analytical skills and a passion for coaching and process improvement to make a real impact across our Support Centre and Sales functions.

The Role

As our Support Centre / Sales Process Coach, you'll play a key role in ensuring our processes, controls and procedures are understood, adopted and continuously improved across the business. Acting as the first point of contact for process-related guidance, you'll help colleagues navigate procedures, maintain compliance and support the delivery of best practice. Working closely with function leaders, sales teams and key stakeholders, you'll identify opportunities for improvement, support change initiatives and help ensure our processes remain aligned to business requirements, risk controls and ISO standards. You will also liaise with key 3rd party business partners to facilitate best service delivery and to oversee data reconciliation.

What You'll Be Doing

• Coaching and supporting Support Centre colleagues and Sales teams on processes, controls and compliance requirements.
• Acting as the first point of contact for process-related queries and escalation support.
• Monitoring compliance against key controls, procedures and self-assessment frameworks.
• Analysing data to identify trends, risks, knowledge gaps and opportunities for improvement.
• Producing reports and insights to support decision-making and performance improvements.
• Supporting investigations into process exceptions, compliance concerns and operational risks.
• Working closely and routinely with key 3rd party business partners to ensure all store transactions are accounted for and there is no financial risk to the business
• Working closely with internal stakeholders to drive continuous improvement initiatives.
• Helping maintain ISO compliance and alignment with the AkzoNobel Risk Control Matrix.
• Supporting monthly reporting activities and wider Continuous Improvement projects.

What We're Looking For

We're looking for a proactive and commercially aware individual who enjoys solving problems, influencing others and improving ways of working.

You’ll ideally have:

• Previous experience working within a customer-facing, support centre, sales or operational environment.
• Strong knowledge of business processes, systems and controls.
• Excellent analytical skills with the ability to interpret data and identify trends.
• Strong stakeholder management and communication skills.
• The confidence to coach, challenge and influence colleagues at all levels.
• Advanced Microsoft Office skills, particularly Excel.
• Experience using Microsoft Dynamics or similar business systems.
• The ability to work independently, manage priorities and drive results.
• Experience in risk management, compliance or continuous improvement environments would be advantageous but is not essential.

Why Join Us?

At AkzoNobel, you'll have the opportunity to work with talented colleagues in a collaborative environment where continuous improvement and innovation are encouraged. In return, we offer:

• Competitive salary
• Annual bonus scheme
• Generous pension contribution
• Holiday allowance with the option to buy additional leave
• Employee discounts on AkzoNobel products
• Career development and learning opportunities
• A supportive and inclusive culture where you can thrive

If you're passionate about improving processes, supporting colleagues and driving operational excellence, we'd love to hear from you.

#LI-SH1

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Support Centre/Sales Process Coach • Falkirk, GB