Customer Service Administrator

Sheridan Maine London; Farnborough; Hybride; GBP 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Free parking

Excellent onsite facilities

Working from home days

Résumé du poste

Sheridan Maine London is recruiting a Customer Service Administrator in Farnborough for a full-time, temporary role with hybrid work. You will support the credit application process, liaise with clients by phone and email, verify documents and draft contractual communications from templates.

The role emphasizes accuracy, multitasking and strong customer service skills. The successful candidate will work with an established North Hampshire business, benefiting from free parking, excellent onsite

Qualifications

• Excellent verbal and written communication skills.
• Strong technical skills in Microsoft Excel, Word and Outlook.
• Proactive, customer-focused and able to multitask.
• Able to work well in a team and build stakeholder relationships.

Responsabilités

• Liaise with customers by phone and email.
• Check documentation, credit searches and risk reports per credit process.
• Open new customer accounts, maintain records and password management.
• Prepare and draft contracts, legal agreements and customer communications from templates.
• Handle queries and provide timely resolutions.

Connaissances

Verbal and written communication

Attention to detail

Teamwork

Stakeholder management

Outils

Excel

Word

Outlook

Description du poste

Based in Farnborough, this full-time, temporary Customer Service Administrator role offers £12–£16 per hour on a hybrid basis, combining office attendance with remote working. Joining Sheridan Maine London's client, a market-leading North Hampshire business, the post-holder supports the credit application process. Duties include liaising with clients by telephone and email, verifying documentation, credit searches and risk reports, opening new accounts, maintaining records, managing passwords via in-house systems, and drafting contracts, legal agreements and correspondence from templates. Resolving queries promptly is essential. Applicants should demonstrate strong multitasking ability, precise attention to detail, confident communication and solid administrative skills, ideally gained in a comparable office setting. A market leading company based in North Hampshire is searching for a Customer Service Administrator to join their welcoming and supportive team. The business is seeking an individual with the ability to multitask a variety of duties whilst maintaining excellent customer communication throughout.

Responsibilities of the position include:

• Liaising with customers over the phone and via email
• Checking documentation, credit searches, risk reports and further documentation in line with the credit application process
• Open new customer accounts, maintain records and password management using in house systems
• Prepare and draft contractual documentation, legal agreements, and customer communications from templates
• Handling queries and providing resolutions

The successful candidate will have the following skills and experience:

• Excellent verbal and written communication skills as well as a strong attention to detail
• Strong technical skills in Excel, Word and Outlook
• Proactive individual who is motivated to attain high levels of customer service
• Ability to work well in a team and maintain strong relationships with stakeholders

Benefits

• Free parking
• Excellent onsite facilities
• Working from home days

Own transport is preferred due to the location of the business.

You are required to be eligible to work in the UK full time without restriction.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.